PAOLA ESPINOZA
Orange City,FL
Summary
Results-driven professional experienced in claims administration and operations. Expertise in managing documentation, facilitating communication with clients and insurance representatives, and executing financial transactions in fast-paced environments. Bilingual in English and Spanish, demonstrating strong leadership and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Independent Dealer
Rainbow Clean Air Products LLC
Orange City, FL
10.2026 - Current
- Independent In-Home Product Demonstrator | REMO / Rainbow
- Conducted in-home product demonstrations to educate customers on features and benefits of Rainbow cleaning systems, enhancing customer understanding and engagement.
- Built rapport with homeowners through personalized demonstrations and responsive answers to product-related questions, fostering trust and customer satisfaction.
- Presented product information clearly, enabling customers to make informed, pressure-free purchasing decisions, which contributed to a positive buying experience.
- Provide customers with a complimentary Rainbow RainMate air freshener as a thank-you gift for their time.
- Represent the company independently while maintaining a professional, customer-focused approach.
Claims Administrator
S&D; Integral Services Restoration
Orange City, FL
03.2022 - Current
- Managed daily claims administration through inspections, scheduling, documentation, and communication with insurance companies to ensure accurate and timely processing.
- Prepared and organized estimates, invoices, and supporting claim documentation for insurance submissions, facilitating efficient claims handling.
- Prepare and organize estimates, invoices, and supporting claim documentation for insurance submissions.
- Coordinated meetings and agendas for multiple employees, enhancing operational organization and ensuring adherence to schedules.
Manager
Preview Games
Orange City, FL
04.2019 - 03.2022
- Managed daily operations of a privately owned gaming establishment while maintaining a professional customer experience.
- Facilitated financial transactions while troubleshooting and maintaining gaming machines to ensure uninterrupted operations.
- Managed customer service and cash handling alongside operational responsibilities in a high-volume environment.
Cashier
TSMa Cuisine
Montclair, NJ
02.2017 - 11.2019
- Provided professional customer service in a fast-paced, high-quality dining environment.
- Processed transactions while addressing customer inquiries and requests in person and by phone, ensuring a positive customer experience.
- Ensured accuracy and professionalism during peak service times, contributing to a smooth operational flow.
Cashier
Calabrese Pizza
Bloomfield, NJ
09.2015 - 06.2017
- Delivered daily customer service and addressed customer inquiries to enhance satisfaction.
- Processed orders and payments accurately, contributing to a seamless customer experience.
- Responded to phone calls and supported customers with orders and requests to ensure clarity and satisfaction.
Education
High School Diploma -
University High School
Orange City, FLSkills
- Claims Administration
- Customer Service
- Professional presentation
- Team Collaboration
- Attention to Detail
- Computer Proficiency
- Product Demonstration
- Problem Solving
- Time Management
- Cash Handling
- Claims Processing
- Adaptability
Personal Information
Title: CLAIMS ADMINISTRATION OPERATIONS CUSTOMER SERVICE
CORE SKILLS
- Bilingual – Fluent in English & Spanish
- English – Fluent, Spanish – Fluent
BUSINESS PROJECT
- P&G Digital Designs Inc.
- Founder of a business focused on helping business owners with digital design and related support services.
- Work directly with clients to understand project goals and develop solutions tailored to individual business needs.
Timeline
Independent Dealer
Rainbow Clean Air Products LLC
10.2026 - Current
Claims Administrator
S&D; Integral Services Restoration
03.2022 - Current
Manager
Preview Games
04.2019 - 03.2022
Cashier
TSMa Cuisine
02.2017 - 11.2019
Cashier
Calabrese Pizza
09.2015 - 06.2017
High School Diploma -
University High School