Paola Garcia
La Puente,CA
Summary
A flexible and diligent worker eager to learn and enhance team accomplishments. Recognized for being punctual and dedicated. Actively seeking job roles where exceptional customer service and a positive mindset can have a significant impact. Organized and driven employee keen to utilize time management and organizational abilities across different settings. Looking for entry-level positions to develop skills and support company advancement.
Overview
6
6
years of professional experience
Work History
Front Desk Medical Receptionist
Citrus Valley Gastroenterology
Glendora, CA
09.2021 - Current
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Informed patients of financial responsibilities prior to rendering services.
- Verified insurance information and collected copays.
- Processed patient payments and scanned identification and insurance cards.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Medical Records Specialist
The Oncology Institute of Hope and Innovation
Montebello, CA
12.2018 - 08.2021
- Maintained positive working relationship with fellow staff and management.
- Resolved any issues relating to incomplete documentation or coding errors.
- Compiled statistical reports on patient care and services provided by physicians or other health professionals.
- Processed requests for copies of patient medical files within designated timeframes.
- Reviewed medical records for completeness and accuracy, updating information as needed.
- Consolidated diverse medical records.
- Scanned incoming documentation.
Education
High School Diploma -
Bassett High School
La Puente, CA06-2014
Skills
- Appointment management
- Microsoft office
- Patient scheduling
- Call handling
- Insurance verification
- Office administration
- Patient relations
- Intake form processing
- Payment collection
- Schedule coordination
- Patient registration
- HIPAA compliance
- Check-in management
LANGUAGES
- English (Fluent)
- Spanich (Fluent)
Timeline
Front Desk Medical Receptionist
Citrus Valley Gastroenterology
09.2021 - Current
Medical Records Specialist
The Oncology Institute of Hope and Innovation
12.2018 - 08.2021
High School Diploma -
Bassett High School