Paola Gutierrez
Pensacola,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Critical Mass Media Intern
IHeartMedia
04.2023 - Current
- Managed social media accounts, resulting in increased followers and engagement rates.
- Participated in brainstorming sessions for creative campaign ideation and strategy development discussions.
- Researched and analyzed industry trends to inform search marketing strategies.
- Enhanced brand visibility by creating engaging content for social media platforms.
- Stayed on top of current social media trends.
- Analyzed media engagement and producing weekly tracking reports.
Guest Advocate
Target
11.2017 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with clients and staff
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Cross-trained and provided back up for customer service managers
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Effectively communicated with customers about account changes, new updates products or services and potential better upgrades.
Education
Bachelor of Arts - Mass Media Communication
University of Massachusetts Global
Aliso Viejo, CA08.2024
Skills
- Calendar and Scheduling Software
- Organization and Time Management
- Interpersonal Communication
- Customer Service
- Problem Anticipation and Resolution
- Verbal and Written Communication
- Brand Loyalty
- Active Listening
- Public Relations Strategy
- Media Communications
- Promotional Sales Events
- Ethical Codes Adherence
- Patience and Empathy
Additional Information
As a brand ambassador for the Hangout Music Festival and a concert events assistant at iHeartRadio, I am committed to representing a company with strong values. I am a reliable, loyal, and hardworking individual, always striving to achieve my goals. With over 7 years of experience working for a company, I have had the opportunity to demonstrate my dedication and determination to provide the best communication skills possible.
Hobbies and Interests
- Reading
- Writing
- Photography
- Music
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsHealthcare benefitsTimeline
Critical Mass Media Intern
IHeartMedia
04.2023 - Current
Guest Advocate
Target
11.2017 - Current
Bachelor of Arts - Mass Media Communication
University of Massachusetts Global
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