Paola Gutierrez

• Support all aspects of sales and service initiatives, including paid services, events, classes, loyalty programs, cash handling, and training in the store
• Support all aspects of sales and service initiatives, ensuring an exceptional shopping
• Coordinate paid services, events, and classes
• Responsible for cash handling, ensuring a smooth checkout process
• Educate teams on service offerings, customer experience, and other key areas

• Support the retail sales manager in general business operations, merchandise management, and personnel scheduling.

• Monitor the sales floor, provide customer service, and resolve customer concerns.

• Recruit, train, and evaluate store personnel in sales.

• Responsible for operational excellence, including cleanliness and hygiene standards within the department.
• Identified needs of customers promptly and efficiently.
• Assigned projects and distributed tasks to team members as per area of expertise.
• Customer service.
• Offered training and support to keep team members motivated and working toward objectives.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Developed trusting relationships with customers by making personal connections.
• Answered customer inquiries regarding product features, pricing, and availability.

• Provided accurate information about products and services to customers.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Developed positive relationships with customers through friendly interactions.
• Promoted available products and services to customers during service, account management and order calls.