Paola Hernandez
Santa Cruz,CA
Summary
Motivated candidate skilled in providing exceptional customer service, accurately handling cash and credit transactions, and maintaining a neat and orderly checkout area. Committed to helping customers find what they need and providing a pleasant shopping experience.
Overview
3
3
years of professional experience
Work History
Wire Transfer clerk
Dolex Money Transfer
04.2024 - 10.2024
- Conducted money transfer transactions for customers, including domestic and international transfers, bill payments, and currency exchange services
- Provided personalized assistance to clients, explaining transaction procedures, fees, and exchange rates, and addressing any inquiries or concerns
- Verified customer identification and compliance with regulatory requirements, such as Know Your Customer (KYC) and Anti-Money Laundering (AML) policies
- Processed transactions accurately and efficiently using computerized systems and point-of-sale terminals, ensuring adherence to company policies and procedures
- Balanced cash drawers and reconciled transaction records at the end of each shift, resolving discrepancies and ensuring accuracy of financial records
- Maintained a clean and organized work environment, including the cash counter and transaction area, to enhance the customer experience and ensure compliance with safety standards
Cashier
Los Viejones
07.2022 - 09.2023
- Operated the cash register efficiently and accurately to process customer transactions
- Maintained cleanliness of the checkout area throughout shifts by sweeping floors and wiping down counters
- Provided excellent customer service by greeting customers, answering their questions, and responding to complaints in a timely manner
- Inspected bags prior to leaving the premises to make sure no item had been left behind by mistake
Packaging Associate
Threshold Enterprise
12.2021 - 05.2022
- Labeled boxes with proper information for handling and delivery
- Provided support with labeling, sealing, boxing, wrapping, stacking, and other related activities
- Collaborated with team members to ensure efficient production operations
- Kept work area clean at all times by adhering to5S principles of organization
- Operated packaging machinery and equipment to package products efficiently and safely
- Adhered to GMP standards throughout the entire process
Education
Graduated -
Santa Cruz High School
Skills
- Cash handling expertise
- Adaptability and Flexibility
- Cleanliness and Hygiene
- Organizational Skills
- Reliability and Punctuality
- Patience and Empathy
Languages
Spanish
Native or Bilingual
Timeline
Wire Transfer clerk
Dolex Money Transfer
04.2024 - 10.2024
Cashier
Los Viejones
07.2022 - 09.2023
Packaging Associate
Threshold Enterprise
12.2021 - 05.2022
Graduated -
Santa Cruz High School
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