Paola Hernandez
Coachella,CA
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
12
12
years of professional experience
Work History
Assistant Property Manager
AWI Management
Bermuda Dunes CA
02.2025 - Current
- Managed tenant relations to resolve inquiries and concerns, enhancing satisfaction and retention.
- Coordinated maintenance requests for prompt responses and efficient service delivery.
- Developed and implemented property management procedures to improve operational efficiency.
- Oversaw lease administration to ensure timely renewals and compliance with regulations.
- Assisted in budget preparation while monitoring expenses to achieve financial targets.
- Conducted regular property inspections to identify maintenance needs and maintain safety standards.
- Utilized property management software for efficient tracking of leases, payments, and communications.
- Resolved tenant conflicts related to noise, parking, and encroachments effectively.
Store Manager
Good Feet
Palm Desert, CA
09.2013 - 10.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
Some College (No Degree) - Sociology
College of The Desert
Palm Desert, CASkills
- Accurate money handling
- Employee supervision
- Team leadership and motivation
- Performance management
- Budgeting and cost control
- Systems expertise
- Store operations oversight
- Effective communication
- Relationship management
- Training and mentoring
- Personnel development
- Operational budgeting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
AWI Management
02.2025 - Current
Store Manager
Good Feet
09.2013 - 10.2024
Some College (No Degree) - Sociology
College of The Desert