Lillie Saiz
Lubbock,TX
Summary
Results oriented professional with extensive experience in customer service and management. Proven ability to manage operations while providing excellent customer service. Demonstrated success in developing strategies to improve customer satisfaction and loyalty, increase revenue, and reduce operating costs. Collaborative educator with talent for fostering positive relationships and creating inclusive learning environment. Reliable and friendly foodservice worker with years of experience in fast-paced restaurant environments. Skilled at taking orders, memorizing menu items, and delivering excellent customer service. Highly organized and efficient multitasker with a knack for anticipating customer needs.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Property Manager
Gargoyle Management Inc
01.2023 - Current
- Managed daily administrative tasks, including tenant relations and rent collections.
- Provided customer service support by responding promptly to inquiries or requests from tenants.
- Maintained accurate records of all tenant information including contact details and payment history.
- Coordinated tenant move-in and out process and orientated new tenants to property.
- Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
- Developed and maintained positive relationships with tenants to ensure customer satisfaction.
- Conducted regular property inspections to identify potential maintenance issues.
Team Leader
Chick-fil-A Restaurants
09.2022 - 04.2023
- Mentored and coached team members to ensure successful performance.
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
- Provided guidance to the team on best practices for completing tasks efficiently and accurately.
- Demonstrated excellent problem-solving and decision-making skills in resolving conflicts between team members.
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
- Cultivated an environment of trust, respect, collaboration, and accountability among the team members.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
Caregiver
Visiting Angels
01.2022 - 09.2022
- Assisted residents in activities of daily living to maintain health and dignity.
- Maintained a clean environment for patients by following proper infection control protocols.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Developed meaningful relationships with clients, understanding their personal stories and daily routines.
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
- Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
- Utilized problem solving techniques to resolve challenging situations in a timely manner.
Childcare Provider
Discovery Depot
09.2021 - 01.2022
- Created an atmosphere that was stimulating, encouraging, supportive, respectful and fun.
- Managed multiple tasks simultaneously while responding quickly to changing needs of the children.
- Implemented positive reinforcement techniques to encourage desired behaviors in children.
- Modeled good behavior for the children while maintaining professional boundaries.
- Demonstrated strong conflict resolution skills when necessary.
- Ensured compliance with all laws, rules and regulations related to childcare services.
- Created daily lesson plans to correspond to children's interests.
- Maintained safe play environment by carefully monitoring children.
Teacher
Christ the King Early Childhood Development Center
09.2021 - 01.2022
- Managed student behavioral issues to optimize classroom learning environment.
- Motivated and engaged students, developing skills and knowledge for academic foundation.
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
- Provided feedback to parents regarding student's academic growth and behavioral development.
- Developed strategies to effectively manage classroom behavior, promote positive learning environment and ensure student safety.
- Delivered engaging lesson plans, inspiring learners to explore topics outside of class time.
Teacher
Kidzo
05.2021 - 09.2021
- Managed student behavioral issues to optimize classroom learning environment.
- Motivated and engaged students, developing skills and knowledge for academic foundation.
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
- Developed strategies to effectively manage classroom behavior, promote positive learning environment and ensure student safety.
- Evaluated student academic growth, recording and preparing progress reports for parents or guardians.
Waitress
Cattle Baron
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Memorized frequent customer preferences to build relationships and loyalty.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Answered telephones to take reservations or to-go orders.
- Handled customer complaints professionally and resolved issues promptly.
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
- Complied with health department regulations to prevent foodborne illness.
- Upsold drinks and desserts, boosting sales and profit.
- Trained new employees on restaurant policies.
Waitress
Roosevelt Brewery
01.2021 - 03.2022
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Processed accurate cash and credit card transactions.
- Assisted customers with menu selections and answered questions regarding food items and beverages.
- Continuously monitored tables for any additional requests or assistance needed by guests.
- Managed closing duties such as counting money and cleaning.
- Contributed positively to the team atmosphere in order to promote an enjoyable work environment.
Daylight Donuts
DAYLIGHT DONUTS
- Demonstrated ability to work independently or as part of a team environment.
- Responded promptly to customer inquiries or requests for assistance via phone or in person.
- Performed cashier duties such as taking payments, issuing receipts, and counting money back to customers.
- Processed orders accurately and efficiently in accordance with established procedures.
- Handled customer complaints in a professional manner, resolving issues quickly and effectively.
- Balanced daily cash drawer by reconciling cash, checks, credit card slips and gift certificates received during shift.
- Maintained cleanliness of work area at all times including counters, shelves, displays, floors, walls.
Caregiver for Elderly
Visiting Angels
01.2019 - 2020
- Maintained a clean environment for patients by following proper infection control protocols.
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
- Demonstrated excellent communication skills while interacting with clients, families and other healthcare professionals.
- Responded quickly to emergency situations and provided necessary first aid.
- Directed patients in simple prescribed exercises or in use of braces or artificial limbs.
- Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services.
- Prepared and maintained records of client progress and performed services.
Lifeguard/Swim Instructor
Portales City Pool
05.2017 - 08.2018
- Conducted pool opening and closing duties.
- Communicated effectively with fellow employees and patrons.
- Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger.
- Enforced safety policies and rules to guests to prevent accidents.
- Remained calm and poised during periods of stress or when dealing with difficult people.
- Ensured the safety of swimmers by monitoring activity in the pool area.
- Administered CPR, first aid, AED when necessary.
- Developed strong interpersonal and problem solving skills through customer service experience.
- Attended regularly scheduled staff meetings and trainings.
Education
High school - undefined
Portales High School
Portales, NM05.2018
Some College: Psychology
Jarvis Christian College
Hawkins, TXSome College: Radiology
Saint Josephs College of Maine
Standish, MESkills
- Property management
- Property tours and inspections
- Tenant relations
- Payment collection
- Preventive Maintenance
- Adaptable
- Property inspections
- Policy enforcement
- Sales proficiency
- Security monitoring
- Positive attitude
- Teamwork and collaboration
- Customer service
- Multitasking
- Problem-solving
- Attention to detail
- Time management
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Reliability
- Effective communication
- Self motivation
- Professionalism
- Client engagement
- Cash handling
- Decision-making
- Cleanliness
- Safe food handling
- Accurate money handling
- Handling complaints
- Supply restocking
- Relationship management
- Upselling techniques
- Respectful and compassionate
- Daily living assistance
- Dependable and responsible
- First aid and safety
- Elderly care
- Patient care
- Compassionate care
- Housekeeping
- Verbal and written communication skills
- Dementia care
- Emotional support
- Meal preparation
- Strong ethics
- Heavy lifting
- Child safety
- Cleaning and sanitation
- Activity planning
- Classroom management
- Efficient under pressure
- CPR and first aid
- Approachable
- First aid training
Certification
- First Aid Certification
- CPR Certification
- Lifeguard Training
- Food Handler Certification
Timeline
Property Manager
Gargoyle Management Inc
01.2023 - Current
Team Leader
Chick-fil-A Restaurants
09.2022 - 04.2023
Caregiver
Visiting Angels
01.2022 - 09.2022
Childcare Provider
Discovery Depot
09.2021 - 01.2022
Teacher
Christ the King Early Childhood Development Center
09.2021 - 01.2022
Teacher
Kidzo
05.2021 - 09.2021
Waitress
Roosevelt Brewery
01.2021 - 03.2022
Caregiver for Elderly
Visiting Angels
01.2019 - 2020
Lifeguard/Swim Instructor
Portales City Pool
05.2017 - 08.2018
High school - undefined
Portales High School
Waitress
Cattle Baron
Daylight Donuts
DAYLIGHT DONUTS
Some College: Psychology
Jarvis Christian College
Some College: Radiology
Saint Josephs College of Maine