Paola Infante
Homestead
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
Contact Center Representative
University of Miami Health System
Homestead
11.2022 - Current
- Monitored incoming calls, emails and chats for quality assurance purposes.
- Followed up with customers after each interaction to ensure satisfaction.
- Provided technical support to customers on products or services offered by the company.
Sales Associate
Hips apparel
Florida City
05.2022 - 11.2022
- Processed returns, exchanges, and refunds in accordance with company policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Associate
GUESS Factory
Florida City
08.2021 - 05.2022
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
Bachelor of Arts - Arts
Florida International University
Miami, FL07-2027
Associate of Arts - Graphic And Commercial Arts
Miami Dade College
Miami, FL07-2024
High School Diploma -
Everglades Preparatory Academy
Homestead, Florida05-2021
Skills
- Call handling
- Workload management
- Verbal and written communication
- Call control skills
- Customer service optimization
- Problem-solving skills
- Sales expertise
- Resolving issues
- Appointment scheduling
- Customer service
Timeline
Contact Center Representative
University of Miami Health System
11.2022 - Current
Sales Associate
Hips apparel
05.2022 - 11.2022
Sales Associate
GUESS Factory
08.2021 - 05.2022
Bachelor of Arts - Arts
Florida International University
Associate of Arts - Graphic And Commercial Arts
Miami Dade College
High School Diploma -
Everglades Preparatory Academy