Paola Jardon
Dallas,TX
Summary
Dynamic hospitality professional with expertise in guest relations and operational efficiency. Proven ability to manage multiple tasks while ensuring a positive dining atmosphere. Knowledgeable in a diverse selection of beverages, contributing to exceptional customer service. Recognized for reliability and strong teamwork in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Server and Barista
Two Hands
07.2025 - Current
- Delivered exceptional customer service, ensuring a memorable dining experience for guests.
- Managed multiple tables efficiently during peak hours, maintaining high levels of satisfaction.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Barista
Rocky Mountain Roastery Cafe
09.2024 - 05.2025
- Crafted high-quality beverages according to customer preferences and company standards.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Streamlined beverage preparation processes to enhance efficiency during peak hours.
- Collaborated with team members to create a positive work environment and improve morale.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Server
Eataly
08.2023 - 08.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Server/Bartender/barista
Xaman Café/Ayahuasca cantina
10.2022 - 08.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
Bartender
La viuda negra
08.2019 - 09.2022
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
Server
La Calle Doce
09.2019 - 08.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server
Mi Pueblo Restaurant
08.2016 - 08.2018
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Education
Some College (No Degree) - Merchandising And Publicity
Tecmilenio
Mexico CitySkills
- Food Delivery
- Supply Restocking
- Table Setting
- Table Bussing
- Beverage Preparation
- Food Running
- Sales Techniques
- Exceptional customer service
- Check payment processing
- Effective customer upselling
- Item promotion
- Positive and professional
- Liquor, wine, and food service
- Menu knowledge
- Wine Pairings
Languages
Spanish
Native or Bilingual
Timeline
Server and Barista
Two Hands
07.2025 - Current
Barista
Rocky Mountain Roastery Cafe
09.2024 - 05.2025
Server
Eataly
08.2023 - 08.2024
Server/Bartender/barista
Xaman Café/Ayahuasca cantina
10.2022 - 08.2023
Server
La Calle Doce
09.2019 - 08.2020
Bartender
La viuda negra
08.2019 - 09.2022
Server
Mi Pueblo Restaurant
08.2016 - 08.2018
Some College (No Degree) - Merchandising And Publicity
Tecmilenio
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