Summary
Overview
Work History
Education
Skills
Timeline
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Paola Lomeli

Sales Associate/ Customer Service
Sacramento,CA

Summary

Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Experienced customer service representative and warehouse worker with over 5 years of experience in. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Sales Associate

Orangetheory Fitness
Sacramento, CA
07.2021 - Current
  • Greeting everyone who enters the studio with enthusiasm, energy and knowledge
  • Presenting the OTF concept to any interested consumers, also known as “intros”
  • Working at our front desk which includes answering phones and talking to members among other tasks
  • Giving studio tours
  • Working hand-in-hand with trainers to guide intros through their first Orangetheory workout
  • Selling memberships to help the studio thrive
  • Following up on prospective clients
  • Handling members’ concerns in a professional and objective manner with the goal of resolution
  • Participating in marketing and outreach events
  • Ensuring all areas of the studio are kept clean and organized

Warehouse Worker

Amazon
Sacramento, CA
03.2020 - Current
  • Providing friendly customer service and fast-paced cooperative atmosphere
  • Scanning over 1,000 products and physically placing them in their various bar-coded locations
  • Inspecting and/or examining each item to ensure that they are not damaged.
  • Established relationships with coworkers to be able to work as a team

Call Center Representative

Faneuil
McClellan Park, CA
11.2018 - 01.2019
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Assessed caller accounts to determine health insurance benefits, identify service needs and resolve issues.

Cashier

Arcade Market
Sacramento, CA
06.2014 - 06.2018
  • Helped over 100+ customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

Associate of Science - Sociology

Sacramento City College
Sacramento, CA
01.2020 - Current

Skills

Excellent work ethic

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Timeline

Sales Associate

Orangetheory Fitness
07.2021 - Current

Warehouse Worker

Amazon
03.2020 - Current

Associate of Science - Sociology

Sacramento City College
01.2020 - Current

Call Center Representative

Faneuil
11.2018 - 01.2019

Cashier

Arcade Market
06.2014 - 06.2018

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Paola LomeliSales Associate/ Customer Service