Paola Lomeli
Sales Associate/ Customer Service
Sacramento,CA
Summary
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Experienced customer service representative and warehouse worker with over 5 years of experience in. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Sales Associate
Orangetheory Fitness
Sacramento, CA
07.2021 - Current
- Greeting everyone who enters the studio with enthusiasm, energy and knowledge
- Presenting the OTF concept to any interested consumers, also known as “intros”
- Working at our front desk which includes answering phones and talking to members among other tasks
- Giving studio tours
- Working hand-in-hand with trainers to guide intros through their first Orangetheory workout
- Selling memberships to help the studio thrive
- Following up on prospective clients
- Handling members’ concerns in a professional and objective manner with the goal of resolution
- Participating in marketing and outreach events
- Ensuring all areas of the studio are kept clean and organized
Warehouse Worker
Amazon
Sacramento, CA
03.2020 - Current
- Providing friendly customer service and fast-paced cooperative atmosphere
- Scanning over 1,000 products and physically placing them in their various bar-coded locations
- Inspecting and/or examining each item to ensure that they are not damaged.
- Established relationships with coworkers to be able to work as a team
Call Center Representative
Faneuil
McClellan Park, CA
11.2018 - 01.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assessed caller accounts to determine health insurance benefits, identify service needs and resolve issues.
Cashier
Arcade Market
Sacramento, CA
06.2014 - 06.2018
- Helped over 100+ customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Associate of Science - Sociology
Sacramento City College
Sacramento, CA 01.2020 - Current
Skills
Excellent work ethic
Organization and Time management
Good telephone etiquette
Packaging
Cleaning
Process Optimization
Math
Customer Needs
Process Orders
Scheduling
Customer Service
Timeline
Sales Associate
Orangetheory Fitness
07.2021 - Current
Warehouse Worker
Amazon
03.2020 - Current
Associate of Science - Sociology
Sacramento City College
01.2020 - Current
Call Center Representative
Faneuil
11.2018 - 01.2019
Cashier
Arcade Market
06.2014 - 06.2018