Paola Macias-Rodriguez
North Las Vegas,NV
Summary
Dynamic and results-driven professional with extensive experience in customer service at Little Darlings Las Vegas. Proven ability to excel in high-pressure environments, showcasing strong multitasking and attention to detail. Bilingual communicator dedicated to enhancing customer satisfaction and improving team performance through effective collaboration and active listening.
Overview
4
4
years of professional experience
Work History
Waitress
Little Darlings Las Vegas
Las Vegas, NV
05.2019 - 12.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
Sorter
Western Linen Services
Las Vegas, NV
12.2017 - 03.2018
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Used hand-held scanners to sort items into specific categories.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
- Followed company policies and procedures to produce consistent work results.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
- Utilized sorting systems to sort items fast and accurately.
- Collaborated with team members to identify and address areas needing improvement in the sorting process.
- Improved team productivity, collaborating effectively in high-volume sorting environments.
Sales Associate
Payless Shoes
Las Vegas, NV
05.2016 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Rancho High School
Las Vegas, NVSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Active listening
- Time management
- Performance improvement
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Little Darlings Las Vegas
05.2019 - 12.2019
Sorter
Western Linen Services
12.2017 - 03.2018
Sales Associate
Payless Shoes
05.2016 - 08.2016
Rancho High School