Paola Madrigal
Ontario,CA
Summary
Dynamic merchandise associate with extensive hands-on experience in large-scale festival environments and branded merchandise operations. Currently contributing to Print & Design Solutions (PDS) by managing inventory, fulfilling orders, and driving on-site event sales. Proven track record at major festivals such as Coachella, Stagecoach, and Bonnaroo, excelling in high-volume settings. Expertise in POS systems, cash handling, customer engagement, and maintaining organized, efficient merchandise booths under pressure ensures a seamless shopping experience.
Overview
6
6
years of professional experience
Work History
Concessions Manager
Just Squeezed
03.2020 - 04.2025
- Worked high-volume music festivals including Coachella, Stagecoach, and Bonnaroo
- Handled long lines and fast-paced customer service environments
- Processed digital and cash payments with accuracy
- Assisted in setup and breakdown of event spaces, ensuring smooth operations.
- Adapted quickly to changing event needs, demonstrating flexibility under pressure.
- Maintained clean, organized, and efficient booth setups
Merchandise Associate
Print & Design Solutions (PDS)
10.2025 - Current
- Assist in production, organization, and distribution of branded merchandise
- Manage inventory counts and restocking for high-volume merch orders
- Support on-site merchandise sales for live events and activations
- Operate POS systems and card transactions accurately
- Created attractive displays to promote items.
- Coordinate with event teams to ensure smooth booth operations
Associate
In-N-Out Burger
Upland, CA
11.2019 - Current
- Delivered high-quality customer service in a fast-paced, high-volume setting
- Operated registers and drive-thru POS systems
- Maintained efficiency and teamwork during peak rush hours
- Assisted in delivering exceptional customer service.
Education
Bachelor of Arts - Communications (Public Relations)
California State University, Fullerton
Fullerton, CA05-2025
Skills
- Merchandise Sales & Inventory Management
- POS Systems & Cash Handling
- Festival & Live Event Operations
- Customer Service Excellence
- Team Collaboration
- High-Volume Environment Adaptability
LANGUAGES
Spanish
Timeline
Merchandise Associate
Print & Design Solutions (PDS)
10.2025 - Current
Concessions Manager
Just Squeezed
03.2020 - 04.2025
Associate
In-N-Out Burger
11.2019 - Current
Bachelor of Arts - Communications (Public Relations)
California State University, Fullerton