PAOLA MARILES GOMEZ
Shell Federal Credit Union
Deer Park,USA
6
years of professional experience
Current Loan Officer with over 4 years of experience in consumer lending and member services within the credit union industry. Experienced in originating loans, delivering exceptional member service. Bilingual in English and Spanish with strong communication and relationship-building skills.
Work History
Loan Officer
4 Years 2 Months- Evaluated loan applications to determine creditworthiness.
- Advised members on various loan products, terms, and conditions to meet financial needs.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Member Assistance Representative
1 Year 3 Months- Assisted members with account inquiries, enhancing customer satisfaction and retention.
- Educated members on financial products, increasing awareness and usage of services.
- Collaborated with team to improve workflow processes, reducing service turnaround time.
Billing and Collections Specialist
2 Years- Managed billing processes to ensure timely invoicing and collections for automotive services.
- Reconciled customer accounts, resolving discrepancies to maintain accurate financial records.
Education
BBA - Business (in Progress)
Currently Enrolled
Associate of Arts - Business
Graduation Year: 2025
High School Diploma
Graduation Year: 2016
Skills
Problem Solving
Credit Analysis
Loan Origination
Attention to Detail
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Loan Officer
Shell Federal Credit Union
05.2022 - CurrentRead More
Member Assistance Representative
Shell Federal Credit Union
02.2021 - 05.2022Read More
Billing and Collections Specialist
Bayway Kia
01.2020 - 01.2022Read More
University of Houston
BBA from Business (in Progress)
Read More
San Jacinto Community College
Associate of Arts from Business
Read More
Pasadena High School
High School Diploma
Read More