Paola Marlene Coto Godinez
Everett,MA
Summary
Experienced beauty retail professional with over 7 years of customer service and sales experience in high-volume environments. Skilled in personalized beauty consultations, product knowledge, inventory management, and visual merchandising. Proven ability to build strong client relationships, drive sales, and maintain exceptional store presentation. Fluent in English and Spanish with a passion for helping clients feel confident through beauty.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Beauty Advisor / Operations Associate
Sephora
Boston, MA
08.2022 - 02.2026
- Conducted personalized beauty consultations, focusing on skincare, makeup, and fragrance solutions.
- Instructed clients on effective application techniques for product ingredients and personalized skincare routines.
- Drove store sales goals by implementing strategic product recommendations and upselling techniques.
- Upheld merchandising standards while ensuring cleanliness and presentation of testers.
- Managed shipment processing and organized stockroom inventory to enhance operational efficiency.
- Executed inventory operations across multiple store locations to enhance stock management.
- Collaborated with management to implement visual merchandising standards that enhanced store presentation.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Maintained counter and display areas for cleanliness and organization.
Beauty Associate
Target
Cambridge, MA
08.2021 - 05.2022
- Guided customers in selecting beauty products through expert recommendations and personalized consultations.
- Oversaw organization and aesthetic presentation of beauty displays.
- Stocked shelves and ensured consistent product availability.
- Supported inventory organization and accurate product pricing.
- Collaborated with team members to streamline inventory management and restocking processes.
- Analyzed sales data to identify trends, driving strategic decisions for merchandise placement.
- Achieved sales goals through effective product demonstrations and persuasive communication skills.
- Managed inventory levels by conducting regular audits, restocking shelves, and placing orders when necessary.
- Used in-store system to locate inventory and place special orders for customers.
Barista
Starbucks
Boston, MA
12.2019 - 10.2021
- Delivered exceptional customer service in a fast-paced café environment.
- Prepared handcrafted beverages following company standards.
- Operated POS system and handled transactions accurately.
- Maintained cleanliness of workstations and collaborated with team members during busy shifts.
- Managed inventory levels, ensuring availability of essential supplies for daily operations.
Education
High School Diploma -
Everett High School
Everett, MASkills
Beauty Consultations
- Customer service
- Customer engagement
- Sales expertise
- Inventory control
- Display arrangements
- Product demonstration
- Time management
- Multitasking and organization
- Clear communication
- Visual merchandising
- Cash handling
- Team collaboration
Client Relationship Building
POS Systems
Makeup & Skincare Knowledge
Visual Merchandising
Customer Service
Sales & Upselling
Inventory Management
Bilingual: English & Spanish
Teamwork
Team collaboration
Flexibility and adaptability
Brand awareness
Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Beauty Advisor / Operations Associate
Sephora
08.2022 - 02.2026
Beauty Associate
Target
08.2021 - 05.2022
Barista
Starbucks
12.2019 - 10.2021
High School Diploma -
Everett High School