Paola Marquez
El Paso
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
HCA Healthcare Inc.
El Paso
04.2024 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Educated patients on medication usage and treatment plans effectively.
- Coordinated referrals to specialists and ensured follow-up care was arranged.
- Communicated with patients regarding their care in a compassionate manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized charts, documents and supplies to maintain team productivity.
Life and Health Insurance Agent
TZ Insurance Solutions LLC
Fort Lee
05.2022 - 02.2024
- Guided clients in selecting appropriate health insurance plans.
- Educated customers on policy benefits and coverage options.
- Assisted clients with claims processing and inquiries.
- Collaborated with team members to improve customer service strategies.
- Maintained comprehensive knowledge of insurance products and regulations.
- Explained complex healthcare concepts to customers in an easy-to-understand way.
- Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
- Calculated premiums and established payment methods.
- Investigated customer complaints and resolved issues promptly.
- Analyzed customer feedback on policies in order to identify areas of improvement.
- Assisted members to enhance current plans with supplemental benefits to boost sales.
- Advised clients on health insurance options, including coverage and cost comparisons.
- Explained coverage options to potential policyholders, answering questions or concerns.
Medical Assistant
Providence Medical Partners
El Paso
03.2017 - 04.2022
- Assisted healthcare providers with patient examinations and procedures.
- Prepared and maintained medical equipment and supplies for clinical use.
- Recorded patient medical histories and vital signs accurately.
- Scheduled patient appointments and managed clinic workflow efficiently.
- Educated patients on medication usage and treatment plans effectively.
- Coordinated referrals to specialists and ensured follow-up care was arranged.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted back office patient processes to reduce office wait times.
- Administered medications under physician's supervision.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Education
High School Diploma -
Bowie High School
El Paso 05-2015
Some College (No Degree) -
Brightwood College
El Paso, TXSome College (No Degree) -
El Paso Community College
El Paso, TXSkills
- Patient care
- Vital signs measurement
- Medical record management
- HIPAA compliance
- Appointment scheduling
- Customer relationship management
- Insurance policy explanation
- Healthcare regulations knowledge
- Medical terminology understanding
- Claims processing
- Problem solving
- Time management
- Team collaboration
- Medical terminology knowledge
- Conversant in English and Spanish
Certification
- Certified Medical Assistant
Languages
English
Professional
Spanish
Professional
Timeline
Medical Assistant
HCA Healthcare Inc.
04.2024 - Current
Life and Health Insurance Agent
TZ Insurance Solutions LLC
05.2022 - 02.2024
Medical Assistant
Providence Medical Partners
03.2017 - 04.2022
High School Diploma -
Bowie High School
Some College (No Degree) -
Brightwood College
Some College (No Degree) -
El Paso Community College