Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paola Marquez

Aumsville,OR

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

9
9
years of professional experience

Work History

Technical Support Representative

T-Mobile
03.2024 - Current
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Responded to customer inquiries and provided technical assistance over phone.
  • Diagnosed and troubleshot hardware, software and network issues.

Sales Associate

HomeGoods
09.2019 - 08.2024
  • Provide the customer with an enthusiastic and positive environment.
  • Promote credit/loyalty program during interactions.
  • Participate in safety awareness and goals of a risk free environment.

Crew Trainer/ Shift Manager

McDonald’s
09.2016 - 03.2019
  • Provide exemplary customer service to achieve the customers return.
  • Cross-Trained and coordinated scheduling with team members.
  • Demonstrated honesty and integrity while interacting with guests, team members and management.

Education

Bachelor of Science - Psychology

Colorado Technical University
Colorado Springs, CO
07-2028

Skills

  • Communication
  • Multitasking
  • Organization
  • Dependability
  • Technical troubleshooting
  • Decision-making

Languages

Spanish

Timeline

Technical Support Representative

T-Mobile
03.2024 - Current

Sales Associate

HomeGoods
09.2019 - 08.2024

Crew Trainer/ Shift Manager

McDonald’s
09.2016 - 03.2019

Bachelor of Science - Psychology

Colorado Technical University
Paola Marquez