Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
T-Mobile
03.2024 - Current
Managed high levels of call flow and responded to technical support needs.
Used ticketing systems to manage and process support actions and requests.
Responded to customer inquiries and provided technical assistance over phone.
Diagnosed and troubleshot hardware, software and network issues.
Sales Associate
HomeGoods
09.2019 - 08.2024
Provide the customer with an enthusiastic and positive environment.
Promote credit/loyalty program during interactions.
Participate in safety awareness and goals of a risk free environment.
Crew Trainer/ Shift Manager
McDonald’s
09.2016 - 03.2019
Provide exemplary customer service to achieve the customers return.
Cross-Trained and coordinated scheduling with team members.
Demonstrated honesty and integrity while interacting with guests, team members and management.