Paola Marquez
San Antonio,TX
Summary
Healthcare student pursuing an Associate Degree in Health Sciences with a 4.0 GPA and coursework in Medical Terminology, Anatomy & Physiology, and Statistics. Basic Life Support (BLS) certified with experience in healthcare support, case management, data entry, quality assurance, and team leadership. Recognized for strong attention to detail, accurate documentation, communication, and the ability to perform effectively in fast-paced environments. Eager to contribute to patient care and seeking to apply healthcare knowledge, documentation skills, and patient-centered care in a Cardiac Monitor Technician role.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Data Entry / QA-QC
Tidal Basin
Florida
12.2024 - 04.2025
- Performed reliably under demanding circumstances.
- Excelled in balancing individual tasks with collaborative group efforts.
- Demonstrated capacity to swiftly acquire knowledge and integrate into evolving circumstances.
- Collaborated productively with team members in daily operations.
- Proven ability to take ownership of tasks and deliver results.
Case Manager / Shelter Supervisor
Favorite Healthcare
Chicago, IL
06.2023 - 05.2024
- Maintained advocacy for clients in dealings with various entities.
- Delivered crisis intervention assistance for clients facing emergencies, employing safe de-escalation techniques.
- Monitored clients' progress for effective intervention planning.
- Continually pursued training opportunities to enhance knowledge of the latest case management techniques.
- Performed comprehensive evaluations to identify client challenges, objectives, and intervention needs.
- Accurately documented each case, upholding confidentiality policies.
Case Manager / Shelter Supervisor
Jogan Health
Chicago, IL
09.2022 - 02.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients’ situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Streamlined the intake process for new clients, resulting in reduced wait times and increased satisfaction.
- Collaborated with external agencies to develop coordinated plans for clients transitioning out of the shelter environment.
Clerk / Assistant Manager
Taylor Government Service
Lafayette, LA
05.2022 - 08.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Food Service Supervisor
Taylor Government Service
Fort Knox, KY
10.2021 - 02.2022
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
Youth Care Worker
Caliburn International
Long Beach, CA
04.2021 - 07.2021
- Ensured safe and supportive surroundings for at-risk youth through effective supervision.
- Maintained a clean and secure environment through regular safety checks.
- Documented youth behavior and actions consistently.
- Reinforced accountability standards among youths in care.
Unit Leader
Krucial Staffing
Carrizo Springs, TX
02.2021 - 04.2021
- Established a positive work environment by promoting collaboration, fostering open dialogue, and addressing conflicts proactively.
- Coordinated resources effectively across various functions to ensure optimal use of personnel, equipment, and other assets.
- Compiled detailed reports on unit progress and activities, guaranteeing expeditious submissions to senior management.
Travel Chaperone
Krucial Staffing
Carrizo Springs, TX
06.2019 - 07.2019
- Adapted seamlessly to dynamic and fast-paced work conditions.
- Exhibited rapid learning proficiency and readiness for changing environments.
- Facilitated transportation of unaccompanied passengers to family reunification.
Youth Care and Support Worker
Favorite Staffing
Tornillo, TX
11.2018 - 01.2019
- Fostered positive relationships between youths, their families, and support networks through regular communication and collaboration.
- Contributed to a reduction in negative behaviors by consistently enforcing boundaries and expectations.
- Managed daily operations of assigned facility; ensuring cleanliness, safety standards were met, and adequate supplies were available for program activities.
- Acted as a positive role model for young people by consistently demonstrating empathy, respect, and genuineness in all interactions.
Education
Associate Degree (In Progress) - Health Sciences
St. Philip's College
San Antonio, TXSkills
- Medical Terminology
- Basic Life Support (BLS)
- Documentation & Record Keeping
- Data Entry
- Attention to Detail
- Time Management
- Critical Thinking
- Team Collaboration
- Patient Communication
- Problem Solving
- Microsoft Office
- Multitasking
- Confidentiality
- Quality Assurance
Certification
- FEMA Certification 100/200/700/800
- HIPPA Compliance Certificate
- OSHA-30
- Hazwoper 40
- Accident/incident Investigation Certification
- Food Manager Certification
LANGUAGES
Spanish
Native or Bilingual
English
Professional Working
Timeline
Data Entry / QA-QC
Tidal Basin
12.2024 - 04.2025
Case Manager / Shelter Supervisor
Favorite Healthcare
06.2023 - 05.2024
Case Manager / Shelter Supervisor
Jogan Health
09.2022 - 02.2023
Clerk / Assistant Manager
Taylor Government Service
05.2022 - 08.2022
Food Service Supervisor
Taylor Government Service
10.2021 - 02.2022
Youth Care Worker
Caliburn International
04.2021 - 07.2021
Unit Leader
Krucial Staffing
02.2021 - 04.2021
Travel Chaperone
Krucial Staffing
06.2019 - 07.2019
Youth Care and Support Worker
Favorite Staffing
11.2018 - 01.2019
Associate Degree (In Progress) - Health Sciences
St. Philip's College