Summary
Overview
Work History
Education
Skills
LANGUAGES
Licenses
Timeline
Generic

Paola Martinez

West Jordan

Summary

Mortgage professional with background in loan processing and client relations. Skilled in assessing financial documents, guiding clients through loan options, and ensuring compliance with regulatory standards. Adaptable and reliable, with focus on achieving client satisfaction and organizational goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Mortgage Loan Originator

Top Level Home Loans
11.2024 - Current
  • Worked with underwriters to fix application problems and resolve issues.
  • Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
  • Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
  • Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
  • Explained different types of loans pertaining to client situations.
  • Interviewed applicants to assess loan requirements before suggesting offers.
  • Checked loan documents for accuracy prior to closing.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Managed high volume of loans while maintaining strict attention to detail and consistently meeting deadlines.
  • Provided support to colleagues when needed, fostering a collaborative work environment that facilitated efficient operations within the department.

Business Owner

Brains and Muscle Concrete
11.2021 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Set strategic goals and monitored progress, adjusting tactics to meet changing market conditions.
  • Interacted well with customers to build connections and nurture relationships.
  • Handle all tasks required to run a business; marketing, customer and vendor interactions, accounting and on the field work.
  • Ordered materials and scheduled cement trucks.
  • Maintained clean, safe worksite for team safety and to help keep projects on-track.
  • Demolished and repaired old concrete surfaces.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.

Teller

America First Credit Union
06.2020 - 09.2020
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

Sales Associate

TJ Maxx
04.2016 - 06.2020
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Managed efficient cash register operations.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • At times act as a translator
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Diploma -

West Jordan High School
06.2017

Associate's degree - Business, Psychology, General Studies

Salt Lake Community College
12.2019

Skills

  • Word/Excel
  • People skills
  • Professional demeanor
  • Fluent in Spanish
  • Able to work at a fast pace
  • Document review
  • Decision-making
  • Loan structuring
  • Pipeline management
  • NMLS registration
  • Application coordination
  • Time management

LANGUAGES

Spanish
English

Licenses

- Loan Originator

- Real Estate Agent

Timeline

Mortgage Loan Originator

Top Level Home Loans
11.2024 - Current

Business Owner

Brains and Muscle Concrete
11.2021 - Current

Teller

America First Credit Union
06.2020 - 09.2020

Sales Associate

TJ Maxx
04.2016 - 06.2020

Diploma -

West Jordan High School

Associate's degree - Business, Psychology, General Studies

Salt Lake Community College

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