Paola Lemus
Colorado Springs,CO
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
Colorado Springs, CO
12.2021 - Current
- Collaborated with team members to streamline communication processes and improve response times.
- Assisted in training new hires on company policies and customer service protocols.
- Managed billing issues by following up with customers to ensure accurate resolution.
- Documented customer interactions meticulously to maintain records for ongoing support improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Server/Hostess
Outback Steakhouse
Greenville, NC
12.2017 - 06.2019
- Consistently provided professional, friendly and engaging service.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Waitress & Cashier
Golden Corral
Greenville, NC
12.2015 - 08.2018
- Consistently provided professional, friendly and engaging service.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Desk Assistant
Red Cross Blood Donation
Greenville, NC
06.2013 - 08.2015
- Helped doing office work, answering calls, doing paperwork as volunteer hours for Health Science Academy
Desk Assistant
English literacy
Greenville, NC
06.2013 - 07.2015
- Helped doing office work, answering calls, doing paperwork as volunteer hours for Health Science Academy
Education
High School Diploma -
South Central High School
Winterville, NC06.2016
Skills
- Active listening
- Critical thinking
- Call center experience
- Microsoft outlook
- Team development
- Coordination
Timeline
Customer Service Representative
Charter Spectrum
12.2021 - Current
Server/Hostess
Outback Steakhouse
12.2017 - 06.2019
Waitress & Cashier
Golden Corral
12.2015 - 08.2018
Desk Assistant
Red Cross Blood Donation
06.2013 - 08.2015
Desk Assistant
English literacy
06.2013 - 07.2015
High School Diploma -
South Central High School