Paola Mera
Provo
Summary
Customer-focused cashier and bakery associate with experience handling transactions, assisting customers, fulfilling orders, and supporting daily store operations in a fast-paced environment. Strong in customer service, accuracy, organization, and attention to detail. Reliable, adaptable, and committed to providing efficient service and a positive customer experience.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Bakery Team Lead
Kneaders Bakery
Provo, UT
07.2025 - Current
- Led daily operations to ensure efficient production and high-quality baked goods.
- Trained and mentored team members in baking techniques and safety protocols.
- Implemented new recipes and product offerings based on customer feedback and trends.
- Ensured compliance with health regulations and company standards in all bakery operations.
Customer Service Associate Cashier
Kneaders Bakery
Provo, UT
07.2024 - Current
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Maintained cleanliness and organization of work areas, contributing to a welcoming environment for guests.
- Collaborated with team members to optimize workflow during peak hours, improving service speed and quality.
- Resolved customer inquiries and complaints promptly, enhancing overall customer experience and loyalty.
- Trained new staff on operational procedures and best practices, fostering a cohesive team environment.
- Worked a flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Universidad Autonoma Del Estado De Hidalgo
Mexico05-2020
Skills
- Pastry techniques
- Food safety compliance
- Store operations
- Order fulfillment
- Customer service
- Attention to detail
- Adaptability and flexibility
- Reliability and punctuality
- Strong work ethic
- Professional appearance
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bakery Team Lead
Kneaders Bakery
07.2025 - Current
Customer Service Associate Cashier
Kneaders Bakery
07.2024 - Current
High School Diploma -
Universidad Autonoma Del Estado De Hidalgo