Paola Morales
Tampa,FL
Summary
As a provider operations manager lead and manage the daily operations of a network of over 14 healthcare providers, ensuring quality, efficiency, and compliance. I oversee the budget, contracts, credentialing, data management, and reporting functions, and collaborate with internal and external stakeholders to optimize performance and satisfaction.
I am passionate about improving healthcare access and outcomes for diverse and underserved populations, and I leverage my data management and analytical skills to identify and capitalize on emerging opportunities. I am a team player, a problem solver, and a lifelong learner, always seeking to enhance my competencies and contribute to the success of my organization.
Overview
9
9
years of professional experience
Work History
Operations Manager
Verimed Ipa
Tampa, FL
05.2023 - Current
- Responsible for overseeing and coordinating day-to-day administrative and operational activities of 14 clinics and providers. Established and maintained strong professional relationships with providers and clinic staff.
- Developed and monitored key performance indicators (KPIs).
- Developed and maintained relationships with external vendors and suppliers.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted monthly meetings with providers and managers to review service fund reports, addressing high-cost and high-risk cases and providing cost analyses and forecasts.
- Analyzed clinical data daily including claims and referrals reports. Monitored hospital visits, clinics schedules, coding, diagnoses in medical records to assure correct documentation.
Office Manager
Tampa Family Health Centers
Tampa, FL
01.2022 - 01.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patients inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collects data, prepares reports and analyzes practice statistics, addressing variances with development of action plans to address needed adjustments.
Clinic Manager
Vipcare
Zephyrhills, FL
01.2023 - 05.2023
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Oversees, monitors and improves clinic performance and other key performance indicators which include HEDIS, admission management, ER utilization, patients not seen.
- · Ensured the consistent maintenance of a streamlined workflow by addressing daily operational requirements, managing staffing matters, and overseeing facilities maintenance, procurement, and medication inventory.
Physician
Las Americas Clinic
Colombia
10.2015 - 07.2020
- Instructed patients and families on medical diagnoses and treatment options.
- Collaborated with consulting physicians regarding care of patients.
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
- Improved patient outcomes by developing comprehensive treatment plans tailored to individual needs.
- Implemented evidence-based practices into daily work routine, enhancing overall effectiveness of clinical decision-making and patient outcomes.
- Promoted preventive healthcare practices among patients, reducing the overall burden of chronic diseases.
Education
Master of Science - Health Administration
Atlantis University
Miami, FL12.2022
M.D. - Medicine
Fundacion Universitaria San Martin
Colombia 06.2014
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Project Management
- MS Office
- P&L Management
- Multi-Site Operations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Operations Manager
Verimed Ipa
05.2023 - Current
Clinic Manager
Vipcare
01.2023 - 05.2023
Office Manager
Tampa Family Health Centers
01.2022 - 01.2024
Physician
Las Americas Clinic
10.2015 - 07.2020
Master of Science - Health Administration
Atlantis University
M.D. - Medicine
Fundacion Universitaria San Martin