Paola Morales
Framingham,MA
Summary
Experienced in training and developing staff in customer service environments, emphasizing attention to detail and order accuracy. Conducted role-playing exercises to prepare team members for handling difficult customer situations effectively. Engaged in continuous improvement strategies that enhanced overall service delivery and sales performance. Skills in time management and memory retention contribute to a strong foundation for success.
Overview
5
5
years of professional experience
Work History
Waitress Trainer
Tavern in the Square
Framingham
05.2025 - Current
- Organized periodic workshops focusing on topics like communication skills, problem solving techniques.
- Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
Waitress Trainer
Margaritas Mexican Resturant
Framingham
11.2020 - 04.2025
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
- Calculated charges, issued table checks, and collected payments from customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Education
High School Diploma -
Framingham High School
Framingham06-2024
Skills
- Employee training
- Customer service
- Order accuracy
- Problem solving
- Time management
- Attention to detail
- Memory retention
- Salesmanship
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Waitress Trainer
Tavern in the Square
05.2025 - Current
Waitress Trainer
Margaritas Mexican Resturant
11.2020 - 04.2025
High School Diploma -
Framingham High School