Paola Morales
Glendale,AZ
Summary
Dynamic retail professional with proven track record at Invicta, excelling in sales growth and team leadership. Skilled in inventory management and visual merchandising, I effectively trained staff to enhance customer service, resulting in improved satisfaction and loyalty. Adept at problem resolution, I consistently drive operational efficiency and elevate store performance. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Invicta
Glendale, Arizona
01.2025 - 07.2025
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service standards and product knowledge.
- Oversaw inventory management and restocking procedures for optimal product availability.
- Implemented visual merchandising strategies to enhance store presentation and appeal.
- Resolved customer inquiries and complaints to ensure a positive shopping experience.
- Monitored sales trends to identify opportunities for improvement in performance.
- Developed staff performance evaluations and provided constructive feedback regularly.
Assistant Manager
Hurley
Glendale, AZ
05.2022 - 01.2025
- Maintained operational performance with skillful execution of opening and closing procedures.
- Uphold brand image by maintaining branch cleanliness, approachability and service.
- Supported recruiting, training, and professional development efforts.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Delegated tasks to appropriate staff members for optimum productivity.
Merchandiser
Beeline
Glendale, AZ
01.2021 - 05.2022
- Supervise each store by checking if the merchandise is full and clean, inventory is done when my devices requires it.
- Adapted tagging, rotating and product placement methods based on individual retailer requirements.
- Maintained organized merchandise displays with regular cleaning and recovery.
- Kept floor stock at adequate levels with timely replenishments from storage to sales floor.
- Implemented and executed plan-o-grams in-line with store presentation guidelines.
ASSISTANT MANAGER
Francesca's Boutique
Glendale, AZ
10.2020 - 02.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Created organization systems for inventory control, merchandising, financial reports and schedules, increasing operational efficiency.
HOSTESS
Fleming's Prime Steakhouse & Wine Bar
Peoria, AZ
06.2019 - 01.2021
- Answered customer questions about hours, seating and menu information.
- Collected gift card purchases in cash or credit card payments.
- Planned and executed guest parties by organizing menus, spaces and special requests.
- Took information about guests' party size, led to seating, offered menus.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
CUSTOMER SERVICE CASHIER
Cracker Barrel Old Country Store Inc
Glendale, AZ
05.2017 - 05.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained customer satisfaction while handling product returns quickly and professionally.
RETAIL SALES ASSOCIATE
American Eagle Outfitters, Inc
Glendale, AZ
07.2015 - 05.2017
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Actively engaged customers to provide general assistance and information on store merchandise.
SALES ASSOCIATE
Aeropostale
Phoenix, AZ
01.2015 - 06.2015
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained records related to sales, returns and inventory availability.
- Maintained organized, presentable merchandise to drive continuous sales.
Education
Associate of Science - Business
Glendale Community College
Glendale05.2025
Skills
- Sales growth
- Training
- Multi-tasking strength
- Problem-solving skills
- Shipment processing
- Attention to detail
- Team motivation
- Team leadership
- Inventory management
- Sales analysis
- Visual merchandising
- Problem resolution
- POS systems
- Microsoft Office Suite
Languages
- Spanish, Native
- English, Native
Timeline
Assistant Store Manager
Invicta
01.2025 - 07.2025
Assistant Manager
Hurley
05.2022 - 01.2025
Merchandiser
Beeline
01.2021 - 05.2022
ASSISTANT MANAGER
Francesca's Boutique
10.2020 - 02.2021
HOSTESS
Fleming's Prime Steakhouse & Wine Bar
06.2019 - 01.2021
CUSTOMER SERVICE CASHIER
Cracker Barrel Old Country Store Inc
05.2017 - 05.2020
RETAIL SALES ASSOCIATE
American Eagle Outfitters, Inc
07.2015 - 05.2017
SALES ASSOCIATE
Aeropostale
01.2015 - 06.2015
Associate of Science - Business
Glendale Community College
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