Paola Moretti
Powell,Ohio
Summary
Experienced in achievement-oriented sales and marketing. Professional with a strong track record as a marketing director and customer relations. Accumulated 2 years of valuable experience in the Senior Living industry. Successfully increasing and sustaining occupancy rates and revenue, demonstrating ability to drive growth and deliver results.
Overview
3
3
years of professional experience
Work History
Community Relations Director (Family Advocate)
Bickford Senior Living
07.2022 - Current
- Achieved 100% accuracy in lead conversion by leveraging digital proficiency to manage CRM system.
- Increased customer satisfaction by effectively guiding families through the senior care decision process, resulting in increased move-ins and positive word-of-mouth referrals.
- Improved customer experience by fostering and managing relationships with community resources, guaranteeing access to vital resources for clients.
- Ensured Branch staff are appropriately trained to engage in phone and tour hospitality.
- Conducted exceptional, highly personalized tours and unique lead follow-ups to prospective residents and families.
- Acted as a hands-on leader who supervised, directed and motivated Branch staff; provided assistance as needed to ensure the branch operates optimally.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Administrative Assistant
Bickford Senior Living
05.2021 - 07.2022
- Demonstrated proficiency in Microsoft Office and internal CRM system, streamlining operations and improving overall team productivity.
- Utilized strong computer and typing skills to multitask, managing inbound leads while providing exceptional customer service. Streamlined processes and improved operational efficiency for the team.
- Provided excellent customer service in a friendly and professional manner to all residents, families, and guests of the Branch.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Some College (No Degree) - 40 Credit Hours Completed
Columbus State Community College
Columbus, OHSkills
- Customer Satisfaction
- CRM Management
- Event Planning
- Lead management and drive
- Media Production
- Move Coordination
- Public Relations
- Sales and Marketing
- Effective multitasking
- Strong Problem Solver
- Sales team training
Languages
Spanish
Native or Bilingual
Timeline
Community Relations Director (Family Advocate)
Bickford Senior Living
07.2022 - Current
Administrative Assistant
Bickford Senior Living
05.2021 - 07.2022
Some College (No Degree) - 40 Credit Hours Completed
Columbus State Community College
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