Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PAOLA MUNOZ

CHARLOTTE,North Carolina

Summary

Motivated professional with experience in bilingual customer service, sales and administrative tasks. Self-motivated work ethic to perform effectively in independent or team environments, responsible, punctual and professional in tasks assigned.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

CHAVA'S TRANMISSION
03.2016 - 05.2018
  • Responded to customer requests for products, services providing estimates when required.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Updated account information to maintain customer records.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
  • Coordinated with clients to resolve outstanding balances.
  • Payment processing function for providers, utilities and tax related payments.

Convenience Store Manager

TIENDAS EXTRA MEXICO
12.2011 - 11.2012
  • Improved store efficiency by streamlining inventory management processes.
  • Enhanced customer satisfaction with a focus on providing exceptional service and addressing concerns promptly.
  • Reduced employee turnover by implementing effective training programs and fostering a supportive work environment.
  • Boosted sales through strategic merchandising, product placement, and targeted promotions.
  • Analyzed sales data to identify trends and adjust inventory levels accordingly for maximum profitability.
  • Managed daily store operations for optimal performance, including opening, closing, and staff scheduling.

Data Analyst Supervisor

BIMBO BAKERIES MEXICO
12.2007 - 08.2009
  • Streamlined data analysis processes for faster decision-making and more accurate insights.
  • Enhanced team productivity by providing ongoing training and performance feedback to data analysts.
  • Developed automated reporting systems, reducing manual workload and increasing efficiency.
  • Optimized data collection methods, resulting in more comprehensive datasets for analysis.
  • Implemented advanced analytics techniques to identify trends and patterns hidden within large datasets.
  • Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.

Sales Manager

BIMBO BAKERIES MEXICO
07.2005 - 12.2007
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Built long-lasting client relationships through excellent customer service (internal & external customers) and consistent followups.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Education

MARKETING DEGREE - MARKETING

UNIVERSIDAD AUTONOMA DE COAHUILA
TORREON, COAHUILA. MEXICO
01.2005

Skills

  • Customer Service
  • Bilingual-Spanish
  • Office Management
  • Accounting Support

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Administrative Assistant

CHAVA'S TRANMISSION
03.2016 - 05.2018

Convenience Store Manager

TIENDAS EXTRA MEXICO
12.2011 - 11.2012

Data Analyst Supervisor

BIMBO BAKERIES MEXICO
12.2007 - 08.2009

Sales Manager

BIMBO BAKERIES MEXICO
07.2005 - 12.2007

MARKETING DEGREE - MARKETING

UNIVERSIDAD AUTONOMA DE COAHUILA

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