Paola Noboachauvin
Hallandale Beach,Florida
Summary
Well-qualified banking leader focused on supporting team and company success. Proficient in mentoring staff, improving processes and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets.
Overview
7
7
years of professional experience
Work History
Area Banker
Citibank, NA
Miami, FL
09.2021 - Current
- Modify, open and close customer accounts.
- Train and coach less experienced team members in procedures, compliance standards and performance strategies.
- Advise customers on bank products, services and financial planning options.
- Help customers open and close accounts, apply for loans and make sound financial decisions.
- Manage escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Financial Associate
Citibank, NA
Aventura, FL
03.2017 - 09.2021
- Analyzed transactions and thoroughly document findings by drafting and preparing Suspicious Activity Reports and Currency Transaction Reports.
- Validated CIP information through documents and non-documentary methods.
- Cross-sell bank products by answering inquiries, educating customers of new services, products and promotions.
- Conducted "daily proof process" to ensure adherence to operational requirements and investigate controllable losses among branch associates.
- Partnered with Personal Bankers in order to exceed expectations and referral goals.
Education
Bachelor of Science - Public Safety Management
Miami Dade College
Miami, FLAssociate of Science - Criminal Justice
Miami Dade College
Miami, FLMaster of Science - Psychology
Nova Southeastern University
Davie, FLSkills
- Excellent interpersonal abilities
- Problem solving, and improvising skills
- Strong Microsoft Office skills
- Strong and positive customer relationships
- Bilingual in English and Spanish
- Detail oriented
Timeline
Area Banker
Citibank, NA
09.2021 - Current
Financial Associate
Citibank, NA
03.2017 - 09.2021
Bachelor of Science - Public Safety Management
Miami Dade College
Associate of Science - Criminal Justice
Miami Dade College
Master of Science - Psychology
Nova Southeastern University
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