Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paola Perez

Pembroke Pines,FL

Summary

Customer-obsessed Operations & Warehouse Leader with 5+ years’ experience driving performance in high-volume logistics. Strong safety-driven manager committed to creating environments free of hazards and ensuring every associate goes home safe. Proven record of improving associate experience and engagement—boosting daily attendance, reducing turnover, and decreasing Leader Opportunity Index to 5%. Skilled in balancing people, cost, quality, and delivery while mentoring future leaders and consistently exceeding operational goals. Experienced in quality control through hourly audits, 5S implementation, labor optimization, and process redesign to maximize PPH and flow.

Overview

8
8
years of professional experience

Work History

Operations Manager – Next Day Parcel Service

OnTrac
01.2024 - Current
  • Managed end-to-end parcel warehouse operations, achieving 99%+ scan compliance and on-time delivery performance goals.
  • Implemented safety projects on dock doors, adding visibility equipment that reduced injuries and made trailer entry safer for all associates.
  • Designed and implemented a structured labor board with shift assignments, providing consistent and fair rotation across associates while keeping performance expectations clear.
  • Adjusted ops clock and trailer alignment to maximize PPH, reducing idle time by 17% by staggering trailer arrivals, moving start times appropriately, and aligning lunch breaks with a more flexible schedule — increasing throughput while minimizing downtime.
  • Drove customer obsession by ensuring service reliability and exceeding network quality standards.
  • Implemented engagement initiatives that boosted daily attendance and improved associate job satisfaction.
  • Reduced Leader Opportunity Index to 5% through coaching leaders on fairness, consistency, and associate experience.
  • Led workforce planning and cost control, reducing labor variance by 12% while meeting productivity targets.
  • Created a strong safety culture with proactive hazard elimination audits, ensuring an environment free of trip hazards and recordable incidents.
  • Mentored and coached frontline leaders, developing successors into supervisor and manager roles.

Operations Leader – Under the Roof (Sort / Induct / Operations Support)

Amazon Logistics (AMZL)
01.2020 - 01.2024
  • Directed daily warehouse operations (sort and induct), supporting 60k+ units per day, while leading teams to achieve flow and safety targets.
  • Coordinated labor planning (HC adjustments, VET/VTO), reducing weekly cost deviations by 5–10%.
  • Implemented hourly quality control audits to ensure scan compliance throughout the shift, maximizing accuracy and ensuring customer obsession by meeting customer promised dates.
  • Drove and owned 5S on inbound operations, redesigning layouts to maximize dock organization and readiness while maintaining a safe work area free of injuries.
  • Owned safety & engagement programs, coaching associates through SLI/SBI and recognition events, reducing recordables and improving job satisfaction scores.
  • Maintained 99.8%+ scan compliance, creating quality coaching programs that raised accuracy across shifts.
  • Trained, mentored, and developed 20+ associates/ambassadors, enabling multiple internal promotions into leadership roles.

Amazon Associate – Inbound & Sortation

Amazon
01.2019 - 01.2020
  • Supported warehouse inbound and sortation operations during peak volume seasons.
  • Trained new hires on standard work, compliance, and safe warehouse practices.
  • Partnered with drivers to resolve daily route and staging challenges.

After-School Teacher

Southside Elementary
01.2018 - 01.2019
  • Designed and led after-school programs, building safe and structured environments for diverse student groups.

Education

Associate of Arts - Business

Miami Dade College

High School Diploma - undefined

Miami Coral Park Senior High School

Skills

  • Warehouse & Distribution Management
  • Leadership Develoment
  • Workforce Planning
  • Safety Culture & Hazard Elimination
  • Customer Obsession & On Time Delivery
  • Associate Engagement & Experience
  • KPI Tracking (TPH, OTD, WIP, Scan, PPH)
  • Cost Control & Labor Optimization
  • Staff Coaching & Leadership Development
  • Systems: Excel, LMCP, Atlas, QuickSight, SCC, TC57

Languages

Bilingual: English & Spanish

Timeline

Operations Manager – Next Day Parcel Service

OnTrac
01.2024 - Current

Operations Leader – Under the Roof (Sort / Induct / Operations Support)

Amazon Logistics (AMZL)
01.2020 - 01.2024

Amazon Associate – Inbound & Sortation

Amazon
01.2019 - 01.2020

After-School Teacher

Southside Elementary
01.2018 - 01.2019

Associate of Arts - Business

Miami Dade College

High School Diploma - undefined

Miami Coral Park Senior High School

Similar Profiles

CREATE PROFILE
Paola Perez