Paola Prado
Fort Worth,TX
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
9
9
years of professional experience
2021
2021
years of post-secondary education
Work History
Front Desk Clerk
Comet Cleaners Franchise Group LLC
Fort Worth, Texas
10.2023 - Current
- Greeted customers warmly and assisted with inquiries at the front desk.
- Managed appointment scheduling and coordinated cleaning service requests efficiently.
- Processed payments and handled cash register transactions accurately.
- Answered phone calls promptly and provided information about services offered.
- Maintained cleanliness and organization of the front desk area consistently.
- Handled customer complaints professionally, ensuring satisfaction and resolution.
- Assisted in inventory management by monitoring supplies and placing orders as needed.
Retail Sales Associate
Bath & Body Works
Whites City, TX
08.2023 - 12.2024
- Assisted customers in selecting products and provided personalized recommendations.
- Maintained store cleanliness and organized merchandise displays effectively.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to ensure efficient stock replenishment and inventory management.
- Educated customers on product benefits and usage techniques to enhance their shopping experience.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Participated in promotional events to drive sales and engage with the community effectively.
- Trained new associates on store policies, procedures, and customer service best practices.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
Receptionist
Catholic Diocese Of Fort Worth
Whites City, TX
05.2016 - 10.2022
- Managed front desk operations and greeted visitors warmly.
- Maintained scheduling for appointments and meetings efficiently.
- Answered multi-line phone system and directed inquiries appropriately.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
Richard Milburn Academy
fort worth, TXSkills
- Appointment scheduling
- Cash handling
- Customer service
- Front desk operations
- Effective communication
- Attention to detail
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Front Desk Clerk
Comet Cleaners Franchise Group LLC
10.2023 - Current
Retail Sales Associate
Bath & Body Works
08.2023 - 12.2024
Receptionist
Catholic Diocese Of Fort Worth
05.2016 - 10.2022
Richard Milburn Academy