Paola Ramirez

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Scheduled appointments, registered patients, and
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Verified patient insurance coverage and collected required co-payments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed EKGs and other tests based on patient presentation in office.
• Perform administrative duties such as answering phones, scheduling appointments, and maintaining medical records.

Developed and build a relationship with child's parents.

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Monitoring and supervising children ages 5-10 years old in afterschool care program
• Providing safe, positive, and fun educational environment for children
• Coordinating daily learning and entertainment activities. Providing effective, timely communication of each child’s progress to parents and families. Reports any safety or health concerns to facility director and parents.

• Coordinated patient scheduling, check-in, check-out and payments for billing. Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Obtained insurance referrals and prior authorizations for patient’s radiology orders & surgical procedures.
• Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
• Managed multi-line phone system and pleasantly greeted patients.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• COVID-19 Temp Screening
• Familiar with billing, ICD- 9 & 10, electronic referral, precertification
• Performed prior authorizations to insurance companies for patient’s medications and radiology orders
• Schedule patient’s appointments, verify insurance coverage, answer phone calls, and maintain records of patients’ communications.
• Maintained accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements.
• Performed intake of calls from members or providers regarding services via telephone, fax, EDI
• Obtained appropriate referral to medical services to faxed to offices. Approve services that do not require medical review in accordance with benefit plan.
• Checked vital signs for patients and conducted procedures such as EKG, vision screen, drug screens, routine Pap smear; assist with minor invasive procedures, ear lavage, and glucose checks.
• Participated in and helped facilitate meetings held to ensure proper quality of patient care.
• Called and faxed pharmacies to submit prescriptions and refills.
• Built trust and strong relationships with patients

• Triaged patients, checked vital signs, and assisted providers with minor procedures
• Maintained confidentiality of patients’ information and adhered to strict HIPAA rules
• Performed patient screenings, retained medical records, and followed up communication as needed
• Familiar with patient information and compliance with payer requirements for authorization, pre-authorization, referrals of coordination benefit forms, and in-network certification
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Managed approximately 30 incoming calls.