Paola Reza
Lisle,IL
Summary
Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Dependable, a dependable person who is great at time management.
Overview
20
20
years of professional experience
Work History
Deli Manager
Pete's Fresh Market
Chicago, IL
05.2004 - Current
- Set schedules for 30 staff by planning and designating shifts and hours.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inventoried food products,
- Taking care of margins
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Developed special promotions to increase revenues.
- ALWAYS Disciplined and motivated staff to achieve challenging objectives in fast-paced.
- Controlled food costs and managed inventory.
- Interviewing personal and training
- Greeted customers at counter to fulfill requests and answer questions.
- Listened to customer requests and suggested additional items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
Sales Representative
Boars Head Provisions Co
Chicago, IL
02.2019 - 11.2020
- Developed and delivered engaging sales presentations to convey product benefits.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Diploma - Customer Service Management
Instituto Del Progreso Latino
Chicago Il01.2018
High School Diploma -
Colegio La Paz
Mexico, ME07.2000
Skills
- Displays and Showcases
- Work Schedule Creation
- Loss Prevention Goals Monitoring
- Assignment Schedules
- Customer Needs Assessment
- Customer Service
- Loading and Unloading
- Honesty and Integrity
- Rotation Procedures
- Sales and Promotions
- Slicer Operation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
Boars Head Provisions Co
02.2019 - 11.2020
Deli Manager
Pete's Fresh Market
05.2004 - Current
Diploma - Customer Service Management
Instituto Del Progreso Latino
High School Diploma -
Colegio La Paz
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