Summary
Overview
Work History
Education
Skills
Timeline
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Paola Rico

Cybersecurity/Cloud Computing Specialist
Fort Worth,TX

Summary

Future aspiring Cybersecurity/Cloud Computing specialist who is self driven and determined to enhance and leverage continuous skills development to help our future in the cyber-world. My specialties include problem solving and overcoming challenges; this is what drove me to follow my cybersecurity dream!

Currently employed as a Patient Service Coordinator at what was named the best hospital in the nation-JPS Hospital where I am recognized as an Ambassador and EPIC-Superuser, further proving my leadership skills and thrive to excellence. Managed to build a business during the pandemic while also continuing with my full time job.


I might not bring all the skills necessary on day one but in this industry who really does? It is continuously growing, with more problems to solve all while learning along the way.


Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Patient Services Coordinator

John Peter Smith Health Network
Fort Worth, TX
08.2018 - Current
  • Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving updated training on EPIC.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.

Entrepreneur

Self-employed
Fort Worth, TX
01.2020 - Current
  • Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
  • Brought in consistent revenue with promoting business expansion and diversification of offerings.
  • Determined business plan, mission statement and vision.

Assistant General Manager

Yucatan Taco Stand
Fort Worth, TX
01.2014 - 11.2017
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Mentored and motivated team members to achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Motivated, trained and disciplined employees to maximize performance.

Education

Cybersecurity Bootcamp

Southern Methodist University
Dallas, TX
05.2021 - 11.2021

Associate of Arts -

Tarrant County College District
Fort Worth, TX

High School Diploma -

Paschal High School
08.2009 - 06.2013

Skills

    Incident Response Management

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Timeline

Cybersecurity Bootcamp

Southern Methodist University
05.2021 - 11.2021

Entrepreneur

Self-employed
01.2020 - Current

Patient Services Coordinator

John Peter Smith Health Network
08.2018 - Current

Assistant General Manager

Yucatan Taco Stand
01.2014 - 11.2017

High School Diploma -

Paschal High School
08.2009 - 06.2013

Associate of Arts -

Tarrant County College District

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Paola RicoCybersecurity/Cloud Computing Specialist