Paola Rico
Cybersecurity/Cloud Computing Specialist
Fort Worth,TX
Summary
Future aspiring Cybersecurity/Cloud Computing specialist who is self driven and determined to enhance and leverage continuous skills development to help our future in the cyber-world. My specialties include problem solving and overcoming challenges; this is what drove me to follow my cybersecurity dream!
Currently employed as a Patient Service Coordinator at what was named the best hospital in the nation-JPS Hospital where I am recognized as an Ambassador and EPIC-Superuser, further proving my leadership skills and thrive to excellence. Managed to build a business during the pandemic while also continuing with my full time job.
I might not bring all the skills necessary on day one but in this industry who really does? It is continuously growing, with more problems to solve all while learning along the way.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Patient Services Coordinator
John Peter Smith Health Network
Fort Worth, TX
08.2018 - Current
- Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving updated training on EPIC.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
Entrepreneur
Self-employed
Fort Worth, TX
01.2020 - Current
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Brought in consistent revenue with promoting business expansion and diversification of offerings.
- Determined business plan, mission statement and vision.
Assistant General Manager
Yucatan Taco Stand
Fort Worth, TX
01.2014 - 11.2017
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained and disciplined employees to maximize performance.
Education
Cybersecurity Bootcamp
Southern Methodist University
Dallas, TX 05.2021 - 11.2021
Associate of Arts -
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Paschal High School
08.2009 - 06.2013
Skills
Incident Response Management
Data security
Wireshark software
Leadership
Multitasking Abilities
Computer Skills
Attention to Detail
Problem-Solving
Analytical and Critical Thinking
Flexible and Adaptable
Firewalls, VPNs and security products
Cloud services
Network security
Technical Analysis
Storage virtualization
Designing security controls
Implementing security programs
Critical thinking skills
Bilingual/Spanish
EPIC-Superuser
Timeline
Cybersecurity Bootcamp
Southern Methodist University
05.2021 - 11.2021
Entrepreneur
Self-employed
01.2020 - Current
Patient Services Coordinator
John Peter Smith Health Network
08.2018 - Current
Assistant General Manager
Yucatan Taco Stand
01.2014 - 11.2017
High School Diploma -
Paschal High School
08.2009 - 06.2013
Associate of Arts -
Tarrant County College District