Candice Shaughnessy

• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
• Trained and supervised new employees to promote overall team productivity and consistent service.
• Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
• High volume of calls daily
• Scheduled appointments for all specialties in medical group.
• Took refill requests
• Forwarded patient messages to appropriate person/specialty

• Identified potential complications resulting from pregnancy or delivery that require further intervention or evaluation.
• Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
• Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
• Assisted with breastfeeding instruction and lactation support when needed.
• Provided comprehensive care to postpartum patients including assessment of newborns.
• Performed wound care management on post-cesarean section incisions.
• Administered medications as ordered by physician and monitored response to treatment.
• Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
• Instructed new parents in infant feeding techniques, bathing, dressing and diapering.
• Used Epic/Cerner EMRs.

Labor and Delivery, Postpartum and Newborn Nursery

• Labor and Delivery, Postpartum and Newborn Nursery Nurse

• Labor and Delivery, Postpartum and Newborn Nursery Nurse