Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Paola Rodriguez

Orlando

Summary

Dynamic banking professional with a proven track record at Regions Bank, excelling in relationship building and customer service. Recognized for enhancing client satisfaction through personalized solutions and expert advice. Skilled in cash handling and multitasking, consistently achieving financial goals while fostering trust and collaboration with clients and team members.

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Overview

6
6
years of professional experience

Work History

Relationship Banker & Vault Custodian

Regions Bank
02.2023 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.

Bank Teller

Wells Fargo
09.2021 - 12.2022
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Assistant Store Manager

South Beach Tanning
03.2019 - 08.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Education

Cardenas Centro
Cali, Colombia

Skills

  • Relationship building and management
  • Customer Service-oriented
  • Sales expertise
  • Cash handling
  • Money handling
  • Multitasking Abilities
  • Teamwork and collaboration
  • Excellent communication
  • Organizational skills

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 8 staff members.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Relationship Banker & Vault Custodian

Regions Bank
02.2023 - Current

Bank Teller

Wells Fargo
09.2021 - 12.2022

Assistant Store Manager

South Beach Tanning
03.2019 - 08.2021

Cardenas Centro

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