Paola Rosa
Warwick,RI
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Coordinator
MINT
Boston, MA
10.2024 - Current
- Retrieve necessary insurance information to verify and communicate coverage/estimates to staff and patients.
- Assist with getting additional information/updates on pre authorizations and claim denials.
- Manage hygiene and new patient portal.
- Interacting with patients by phone, text messages, email and in person.
- Assist with confirming and scheduling appointments.
Office Administrator
Direct Pay Dental Care
Cranston, RI
03.2021 - Current
- Interacting with patients by phone, email or in-person to provide information.
- Answering multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Applying advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Confirming and scheduling all appointments and managing the cancellation list and offering appointments when one becomes available
- Send referral letter and encrypted x-rays to other offices. Scanning and uploading forms into patient charts and updating patient notes.
- Verifying insurance and entering insurance information into practice management software.
- Familiar with procedure steps, procedure times, dental terminology and basic knowledge of post op instructions.
Retail Sales Consultant / Certified Business Advisor
AT&T
08.2016 - 03.2021
- Assisted customers with the purchase of products and services offered by AT&T
- I consistently delivered high quality operations and excellent customer satisfaction
- I consistently exceeded in sales and operations targets and was in the top 10% in the company.
- I was responsible for store appearance, as well as assisting in operational assignments and special projects assigned by management.
Assistant Manager
Footlocker, Inc
07.2013 - 08.2016
- Assisted in managing all day - to - day operations of an individual store
- Assumed full leadership and managerial responsibilities
- Assisted the Store Manager in all aspects of recruiting
- Executed all handling of cash as per company directives
- Ensured good customer service
- Maintained the store daily including all maintenance issues.
Education
Liberal Arts
Rhode Island College
12.2016
Skills
- Schedule Coordination
- Attention to Detail
- Multitasking and Prioritization
- Customer Service Management
- Administration and Operations Management
- Spanish Fluency
- Adaptable and Resilient
Certification
- Certified Dental Radiology
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Insurance Coordinator
MINT
10.2024 - Current
Office Administrator
Direct Pay Dental Care
03.2021 - Current
Retail Sales Consultant / Certified Business Advisor
AT&T
08.2016 - 03.2021
Assistant Manager
Footlocker, Inc
07.2013 - 08.2016
Liberal Arts
Rhode Island College