Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Paola Rosa

Warwick,RI

Overview

12
12
years of professional experience
1
1
Certification

Work History

Insurance Coordinator

MINT
10.2024 - Current
  • Retrieve necessary insurance information to verify and communicate coverage/estimates to staff and patients.
  • Assist with getting additional information/updates on pre authorizations and claim denials.
  • Manage hygiene and new patient portal.
  • Interacting with patients by phone, text messages, email and in person.
  • Assist with confirming and scheduling appointments.

Office Administrator

Direct Pay Dental Care
03.2021 - Current
  • Interacting with patients by phone, email or in-person to provide information.
  • Answering multi-line phone system, routing calls, delivering messages to staff and greeting patients.
  • Applying advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Confirming and scheduling all appointments and managing the cancellation list and offering appointments when one becomes available
  • Send referral letter and encrypted x-rays to other offices. Scanning and uploading forms into patient charts and updating patient notes.
  • Verifying insurance and entering insurance information into practice management software.
  • Familiar with procedure steps, procedure times, dental terminology and basic knowledge of post op instructions.

Retail Sales Consultant / Certified Business Advisor

AT&T
08.2016 - 03.2021
  • Assisted customers with the purchase of products and services offered by AT&T
  • I consistently delivered high quality operations and excellent customer satisfaction
  • I consistently exceeded in sales and operations targets and was in the top 10% in the company.
  • I was responsible for store appearance, as well as assisting in operational assignments and special projects assigned by management.

Assistant Manager

Footlocker, Inc
07.2013 - 08.2016
  • Assisted in managing all day - to - day operations of an individual store
  • Assumed full leadership and managerial responsibilities
  • Assisted the Store Manager in all aspects of recruiting
  • Executed all handling of cash as per company directives
  • Ensured good customer service
  • Maintained the store daily including all maintenance issues.

Education

Liberal Arts

Rhode Island College
12.2016

Skills

  • Schedule Coordination
  • Attention to Detail
  • Multitasking and Prioritization
  • Customer Service Management
  • Administration and Operations Management
  • Spanish Fluency
  • Adaptable and Resilient

Certification

  • Certified Dental Radiology
  • First Aid/CPR Certified

Languages

Spanish
Native or Bilingual

Timeline

Insurance Coordinator

MINT
10.2024 - Current

Office Administrator

Direct Pay Dental Care
03.2021 - Current

Retail Sales Consultant / Certified Business Advisor

AT&T
08.2016 - 03.2021

Assistant Manager

Footlocker, Inc
07.2013 - 08.2016

Liberal Arts

Rhode Island College

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Paola Rosa