Paola Samaan
Torrance,USA
Summary
Dynamic professional with extensive experience at Jacoby & Meyers, excelling in client retention and case evaluation. Proven organizational skills and adept in Microsoft Office, I effectively manage high-volume client communications and foster strong relationships, ensuring timely resolutions and enhanced customer satisfaction. Committed to delivering exceptional service and driving results.
Overview
9
9
years of professional experience
Work History
Intake Specialist
Jacoby & Meyers
Los Angeles, California
12.2024 - Current
- Client Communication: Conducted empathetic outreach to guide clients through initial process, securing signatures on retainer agreements.
- Lead Management: Responded to inquiries from individuals seeking legal assistance via calls, emails, and web forms.
- Proactive Lead Engagement: Initiated contact with potential clients who filled out web forms or emailed the firm to enhance engagement.
- Sales & Retention: Convert qualified leads into retained clients through persuasive communication and follow-up.
- Response Time: Immediate follow-up on web inquiries and phone calls.
- Schedule Consultations: Efficiently manage schedules to get potential clients booked with attorneys
- Case Evaluation: Assess the potential viability of personal injury cases, such as car accidents or slip-and-falls.
- Referrals: Referring non-personal injury cases to partner firms.
- Successfully hit or exceeded monthly quotas, closing 40+ cases to drive company revenue.
- Handled 50+ inbound customer inquiries per day in a fast-paced environment.
Associate Banker
JPMorgan Chase
Torrance, USA
12.2019 - Current
- Received payments for bills, loans and mortgages
- Balancing of the checks and cash at the end of every day
- Received the working cash for the day and counting it before the shift begins
- Oversaw ATM operations by maintaining optimal cash levels and executing routine inspections to ensure reliability.
- Supported office operations by managing schedules, coordinating tasks, and facilitating communication among staff.
- Monitored supplies inventory by checking stock levels and placing orders for additional items.
- Ensured operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques
- Trained new hires on operational procedures and company policies to enhance onboarding experience and ensure compliance.
Case Manager
American Honda Motors Corp.
Torrance, USA
03.2017 - 09.2019
- Reviewed, researched, evaluated, managed, and resolved cases in a timely manner
- Applied negotiation skills to facilitate mutually satisfactory resolutions for complex cases
- Developed excellent interpersonal skills to effectively communicate with customers to accurately assess their needs and create solutions
- Cultivated strong professional relationships with customers, dealerships, field personnel, and management to foster a collaborative work environment
- Oversaw budgets and allocated case services to optimize resource distribution
- Facilitated communication between clients and service providers for effective support.
- Monitored client progress and adjusted care strategies as necessary.
Education
B.A. - Mass Communication
California State University Los Angeles
01.2017
Skills
- Client communication
- Lead management
- Case evaluation
- Customer relationship management
- Schedule coordination
- Sales conversion
- Referrals
- Operational efficiency
- Negotiation techniques
- Empathetic outreach
- Problem solving
- Budget oversight
- Follow-up skills
- Training new hires
- Case management
- Appointment scheduling
- Multi-line phone operations
- Team collaboration
- Self motivation
Languages
Spanish
Professional
Timeline
Intake Specialist
Jacoby & Meyers
12.2024 - Current
Associate Banker
JPMorgan Chase
12.2019 - Current
Case Manager
American Honda Motors Corp.
03.2017 - 09.2019
B.A. - Mass Communication
California State University Los Angeles