Paola Sanchez
Catskill,NY
Summary
Experienced administrative assistant and staffing coordinator with comprehensive training in office administration tasks. Thrives under pressure and collaborates with teams to achieve organizational objectives. Efficiently manages phone calls, delivers accurate information to clients, and serves as a liaison between departments. Hardworking assistant office manager with demonstrated clerical and office leadership skills. Organizes schedules, routes correspondence, and stocks supplies for expected needs. Works well with diverse backgrounds and is team-oriented and diplomatic. Experienced office management and administration professional skilled in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence. Attentive and personable job title bringing Number years of administrative support experience in various office environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Call Center Representative/Administrative Assistant
Outreach Development Corp.
Brentwood, NY
10.2021 - 06.2023
- Providing information regarding services, conducting phone screening, recording information in the intake book
- Interacting with referral sources, clients and staff in a professional, ethical and caring manner
- Answering/screening incoming phone calls; welcoming and screening visitors; maintaining reception area appearance; maintaining knowledge of staff schedules
- Conducting pre-intake telephone screening, scheduling intake appointments and recording relevant intake information in the intake log
- Collecting client fees, issuing receipts and recording information in the computer
- Collecting all Medicaid client cards on a daily basis and swiping card using Medicaid machine
- Reporting any benefit denials to appropriate staff
- Maintaining efficient and understandable filing system for administrative and clinical records; updating filing system on a periodic basis
- Ensuring charts are well organized
- Maintaining a supply of forms and pre-arranged intake folders
- Disassembling charts of discharged clients and files appropriately
- Inputting all daily client activity and client demographic information in the computer
- Monitoring the following internal records: Caseload updates, clinic appointment books, toxicology client roster, etc
- Scheduling medical, psychiatric and intake appointments for clients as needed
- Assisting in safeguarding clients’ confidentiality in accordance with pertinent regulations, which include HIPAA and CFR42, Part 2
- Assisting in the maintenance and order of office and toxicology supplies
- Assisting in maintenance of the physical plant; reporting needed repairs in a timely manner; responding appropriately to emergencies; utilizing appropriate agency resources in seeking to improve physical plant function and safety.
Service Coordinator
Always Compassionate Home Care
Melville, NY
11.2019 - 04.2020
- Consulting with patients and determining their needs, coordinating patient-care services
- Educating HHA about their condition, and working with the care team
- Match caregivers to clients based on personality, skill, client schedule needs and caregivers' availability
- Effectively and accurately communicate with caregivers, clients, case managers, and office staff
- Utilize our web-based care management system to monitor caregivers for on-time arrival, manage clock-in/clock-out system, monitor care logs, and update client and caregiver record.
Admitting Clerk/ Patient Logistics
Southside Hospital
Bay Shore, NY
10.2014 - 04.2018
- Facilitates daily patient flow meetings from the Emergency Department, Perioperative Services, Nursing, Case Management, and Ancillary Departments, as necessary
- Addresses and resolves issues arising from increased census and decreased bed availability
- Admits incoming patients to the facility
- Maintains logs, completes various forms related to, but not limited to death and/or fetal certificates in accordance with Department of Health and internal procedures
- Answers phones, maintains files, inventory
- Informs manager of all activities, needs and problems
- Taking vital signs
- Collecting information about conditions and treatment plans from caregivers, nurses and doctors
- Answering patient calls
- Examining patients for bruises and other injuries/wounds
- Turning or repositioning patients who are bedridden
- Lifting patients into beds, wheelchairs or exam tables
- Cleaning and sanitizing patient areas
- Provide and empty bedpans
- Changing sheets and restocking rooms with necessary supplies.
Certified Nursing Assistant
Saint James HealthCare Center
St. James, NY
11.2010 - 09.2011
- Providing great patient care
- Answering patient calls and determining how best to help them
- Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, using the toilet, walking, standing or exercising
- Turning and repositioning bedridden patients
- Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences
- Obtaining a wide range of information from physicians, caregivers and nurses about patient condition, treatment plans, and suggested activities
- Measuring and recording food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff
- Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff
- Examining patients to detect issues requiring medical care, including open wounds, bruises or blood in urine
- Reminding patients to take medications and nutritional supplements
- Noting observations of patient behavior, including complaints, or physical symptoms to nurses
- Stay up to date on CNA training and facility policy and procedure.
Front Desk Receptionist
The American Realty
Brentwood, NY
09.2003 - 06.2006
- Responsible for handling a multi-line phone system
- Assisted clients with problem resolution
- Processed/handled documents and confidential paperwork
- Trained new employees, setting client appointments and other general office duties
- Created documents in Microsoft Word, data entry into MLS (Multiple Listing Services)
- Ordering home insurance and titles, filing, routing incoming mail and maintaining an organized environment
- Confer with attorneys, escrow companies, lenders, home inspectors, and pest control operators
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
Education
Medical Billing & Coding Diploma - Medical Billing & Coding
Bryant And Stratton College
Buffalo08-2024
Skills
- 90 WPM
- BILINGUAL
- FAST LEARNER
- Microsoft Word
- Emergency Room Experience
- Medical Surgical
- Spanish
- Bilingual
- Customer Service
- Case Management
- Front Desk
- Home Health Aide
- Medicaid
- Social Service
- Medical Records
- ICD-10
- Medical Coding
- Microsoft Office
- Medical Billing
- Hospital Experience
- Medical Terminology
- Insurance Verification
- Meeting Facilitation
- Medical Office Experience
Certification
- Certified Nursing Assistant Certificate, Brentwood LIEOC/ Farmingdale State College, 09/01/10, 12/01/10
- BLS Certification
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative/Administrative Assistant
Outreach Development Corp.
10.2021 - 06.2023
Service Coordinator
Always Compassionate Home Care
11.2019 - 04.2020
Admitting Clerk/ Patient Logistics
Southside Hospital
10.2014 - 04.2018
Certified Nursing Assistant
Saint James HealthCare Center
11.2010 - 09.2011
Front Desk Receptionist
The American Realty
09.2003 - 06.2006
Medical Billing & Coding Diploma - Medical Billing & Coding
Bryant And Stratton College