Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paola Segarra Ortiz

Tallahassee,FL

Summary

Detail-oriented and motivated professional with experience supporting attorneys in a fast-paced law firm environment and delivering high-quality customer service in retail settings. Skilled in task coordination, communication, and working closely with management to ensure efficiency, organization, and client satisfaction. Strong academic background in criminology with a commitment to professionalism and teamwork.

Overview

4
4
years of professional experience

Work History

Service Specialist

Foley & Lardner LLP
Tallassee, FL
06.2025 - Current

During my time at Foley & Lardner, I have learned how to effectively support attorneys, and handle the responsibilities required in a law firm setting.

  • Supported office management by ordering supplies and maintaining inventory levels.
  • Answered incoming calls from clients and other attorneys in a professional manner.

Customer Service Representative

AAFES
Fort Belvoir, Virginia
02.2022 - 07.2024

My time at AAFES provided valuable experience and helped lay the foundation for my customer service skills. It strengthened my understanding of teamwork and management, as I worked closely with leadership to ensure sales goals were met, and customers remained satisfied with both our products and overall performance.

  • Educated customers on product features and benefits effectively.

Education

Bachelor of Science - Criminology & Criminal Justice

Florida State University
Tallahassee, FL
05-2026

Associate of Science - Criminology & Criminal Justice

Northern Virginia Community College
Annandale, VA
05-2024

Skills

  • Research methods
  • Interpersonal skills
  • Team collaboration
  • Cross-functional coordination
  • Problem-solving
  • Legal research
  • Effective communication

Languages

Spanish
Native/ Bilingual

Timeline

Service Specialist

Foley & Lardner LLP
06.2025 - Current

Customer Service Representative

AAFES
02.2022 - 07.2024

Bachelor of Science - Criminology & Criminal Justice

Florida State University

Associate of Science - Criminology & Criminal Justice

Northern Virginia Community College
Paola Segarra Ortiz