Paola Segarra Ortiz
Tallahassee,FL
Summary
Proven track record in enhancing customer satisfaction and sales, demonstrated during tenure at AAFES Exchange. Expert in cash handling and sales expertise, coupled with exceptional problem-solving abilities and adaptability to diverse customer needs. Achieved significant improvements in merchandise promotion and customer relationship management, ensuring compliance with health and safety standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associates
AAFES Exchange
Fort Belvoir, VA
01.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Food Service Worker
Starbucks
Fort Belvoir, VA
03.2022 - 01.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
Food Service Worker
Popeyes
Fort Huachuca, AZ
06.2020 - 02.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Set up and broke down food service lines quickly to maintain service flow.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
Education
Criminology/ Criminal Justice & Psychology - Pre-law
Florida State University
Tallahassee, FLAssociates - Criminology/ Criminal Justice
Northern Virginia Community College
Annandale, VA05.2024
Buena High School
Sierra Vista, AZ05.2022
Skills
Dining area maintenance
Sales expertise
Adapt to diverse groups
Contract preparation
Excellent people skills
Problem-solving skills
Social perceptiveness
Cash Handling
Merchandising understanding
Product and service sales
Certification
CPR certified
Languages
Spanish
Native or Bilingual
Timeline
Sales Associates
AAFES Exchange
01.2023 - 08.2024
Food Service Worker
Starbucks
03.2022 - 01.2023
Food Service Worker
Popeyes
06.2020 - 02.2022
Criminology/ Criminal Justice & Psychology - Pre-law
Florida State University
Associates - Criminology/ Criminal Justice
Northern Virginia Community College
Buena High School