Paola Sotelo
Chicago,IL
Summary
I’m a hard-working with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
5
5
years of professional experience
Work History
Call Center Sales Representative
Miami metal deck
Miami Gardens, Florida
10.2022 - 06.2023
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Sales Assistant
La granja
Valencia, Carabobo
02.2021 - 11.2021
- Ensure high levels of customer satisfaction through excellent sales service
- Maintain outstanding store condition and visual merchandising standards
- Maintain a fully stocked store
- Ascertain customers’ needs and wants
- Recommend and display items that match customer needs
Cashier
Sambil
Valencia, Carabobo
07.2018 - 07.2019
- Responsible for processing and receiving payments and issuing receipts to customers
- Scan goods and ensure pricing is accurate
- Collects payments whether in cash or credit
- Maintain clean and tidy checkout areas
- Handle merchandise returns and exchanges
- Greet customers when entering or leaving the store
Education
Bachelor of Science - Physical Therapy
Arturo Michelena University
San Diego 2006, Carabobo, Venezuela 12-2021
Skills
- Building rapport
- Performance Tracking
- Stress Tolerance
- Call handling
- Script Reading
- Active Listening
- Multitasking
- Bilingual English and Spanish
- Organizational Skills
Timeline
Call Center Sales Representative
Miami metal deck
10.2022 - 06.2023
Sales Assistant
La granja
02.2021 - 11.2021
Cashier
Sambil
07.2018 - 07.2019
Bachelor of Science - Physical Therapy
Arturo Michelena University