Paola Ten Caten Viana
Tampa,Florida
Summary
Dynamic professional with a proven track record at The Brass Taps Bar And Grille, excelling in exceptional customer service and cash handling. Leveraged strong work ethic and collaborative mindset to enhance guest experiences and foster positive relationships at Coppin State University. Adept at guest engagement and maintaining a safe environment, consistently driving satisfaction and efficiency.
Overview
5
5
years of professional experience
Work History
Server/Bartender
The Brass Taps Bar And Grille
06.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Student Athlete
Coppin State University
08.2019 - 04.2024
- Managed time effectively while traveling for games, attending practice, and going to classes.
- Attended all practices, meetings, and workouts on time.
- Developed time management skills by balancing academic responsibilities with rigorous athletic commitments.
- Cultivated strong relationships with fellow students, faculty members, coaches, administrators, alumni, and community stakeholders.
- Collaborated with teammates to create a supportive atmosphere that encouraged growth, camaraderie, and sportsmanship.
- Helped teammates improve performance levels by sharing knowledge of specific techniques or tactics related to their respective positionssports.
Internship Student
Coppin State Police Department
08.2022 - 11.2022
- Developed professional skills through experiences, including time management and effective communication.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
New Student Orientation Leader
Coppin State University
06.2022 - 08.2022
- Promoted campus involvement by introducing incoming students to clubs, organizations, and extracurricular opportunities.
- Provided ongoing support to new students throughout their first semester, fostering positive relationships and academic success.
- Collaborated with fellow orientation leaders to create a welcoming and inclusive environment for incoming students.
Education
Behavioral Sciences - Criminal Justice-Minor Psychology
Coppin State University
Baltimore, MD05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Peer Mentoring
- Human Resources Support
- Collaborative mindset
- Maintaining safe environment
- Sales expertise
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Server/Bartender
The Brass Taps Bar And Grille
06.2023 - 05.2024
Internship Student
Coppin State Police Department
08.2022 - 11.2022
New Student Orientation Leader
Coppin State University
06.2022 - 08.2022
Student Athlete
Coppin State University
08.2019 - 04.2024
Behavioral Sciences - Criminal Justice-Minor Psychology
Coppin State University
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