Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paola Tenorio

El Paso,TX

Summary

Dynamic customer service professional with a proven track record at Glaz-Tech Industries, excelling in problem resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint handling and efficient conflict resolution.

Professional with strong background in customer interactions and service solutions ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through an efficient service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Glaz-Tech Industries
08.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Trained staff on operating procedures and company services.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Delivered prompt service to prioritize customer needs.

Academic Tutor

Canutillo Independent School District
04.2012 - 05.2016
  • Provided support for struggling students through one-on-one mentoring and small group instruction sessions.
  • Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Collaborated with faculty to develop after-school tutoring program for struggling students.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.

Server

Leo's Mexican Restaurant
06.2013 - 08.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Associate of Science - Business Administration

El Paso Community College
El Paso, TX
06-2019

No Degree - Accounting

University of Phoenix
Santa Teresa, NM
08-2009

High School Diploma -

Ysleta High School
El Paso, TX
06-1997

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Microsoft Excel
  • Payment processing
  • Complaint handling and resolution
  • Microsoft outlook
  • Follow-up skills
  • Paperwork processing
  • Order processing
  • Administrative support
  • Clerical support
  • Filing
  • Product sales
  • Multi-line phone talent
  • Service upselling
  • Office equipment proficiency
  • Stock management
  • Sales closing
  • Receiving support
  • Delivery scheduling

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Glaz-Tech Industries
08.2017 - Current

Server

Leo's Mexican Restaurant
06.2013 - 08.2015

Academic Tutor

Canutillo Independent School District
04.2012 - 05.2016

Associate of Science - Business Administration

El Paso Community College

No Degree - Accounting

University of Phoenix

High School Diploma -

Ysleta High School

Similar Profiles

CREATE PROFILE