Paola Tolentino
Rockford,IL
Summary
Motivated team member with solid foundation in adaptability, adept at building strong client relationships and driving revenue growth. Proven track record of contributing to team success. Demonstrates effective communication and reliability to any team.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Sales Representative
Tru Green
Rockford, IL
04.2026 - Current
- Cultivated strong customer relationships through effective communication and problem-solving techniques.
- Developed tailored sales presentations to address client needs and promote service offerings.
- Collaborated with team members to execute marketing strategies that increased product visibility.
- Managed customer inquiries, providing timely information and solutions to enhance satisfaction.
Care Giver
Visiting Angels Living Assistance Services
Rockford, IL
07.2025 - 04.2026
- Provided compassionate care and companionship to clients, enhancing their quality of life.
- Assisted with daily living activities, including meal preparation and personal hygiene tasks.
- Monitored client health, documenting changes and reporting concerns to healthcare professionals.
- Developed and maintained trusting relationships with clients and families through effective communication.
- Implemented individualized care plans, adapting strategies based on client needs and preferences.
- Coordinated transportation for clients to appointments, ensuring timely arrival and support during visits.
Care Giver
Home Instead
Saint Charles, IL
12.2024 - 07.2025
- Trained new caregivers on best practices for patient care and safety protocols.
- Utilized assistive devices to promote client mobility and independence in daily activities.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Assistant General Manager
Wendy's
Hoffman Estates, IL
07.2016 - 07.2024
- Led daily operations to ensure efficient service delivery and adherence to quality standards.
- Collaborated with management to develop training programs for new team members, enhancing onboarding process.
- Implemented inventory management systems, optimizing stock control and reducing waste.
- Streamlined communication between front-line staff and management, fostering a collaborative work environment.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed team schedule with eye for coverage needs and individual strengths.
Education
High School Diploma -
Hampshire High School
Hampshire05.2017
Skills
- Customer service
- Customer relations
- Customer relationship building
- Sales expertise
- POS System Experience
- Management Experience
- Bilingual Customer Service Representative
- Care-giving and living assistance experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
Tru Green
04.2026 - Current
Care Giver
Visiting Angels Living Assistance Services
07.2025 - 04.2026
Care Giver
Home Instead
12.2024 - 07.2025
Assistant General Manager
Wendy's
07.2016 - 07.2024
High School Diploma -
Hampshire High School