Summary
Overview
Work History
Education
Timeline
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Paola Torres Santiago

Orlando,FL

Summary

  • Fluent English/Spanish
  • Adept at a high volume of workload filling prescriptions, doing inventory, insurance verification, customer service, medical billing, compounding, data entry, training new and current technicians in Spanish/ASL, etc
  • Proficient in navigating MS Office, Nexia system, and other pharmacy-based software
  • Florida State Board of Pharmacy: License #RPT108321 (Expiring 12/31/2024)

Overview

2
2
years of professional experience

Work History

Fulfillment Pharmacy Technician Senior Trainer

Walgreens
01.2022 - Current
  • Assisting in the preparation and distribution of prescription medication via the use of the Nexia fulfillment system
  • Run automated machinery, focusing on inventory and quality control by providing productivity rates over 80% to assure that the SLA will be met for the evening
  • Assisting management in training programs for improved Pharmacy Technician competence and efficiency.
  • Identifies and communicates issues to senior-level staff as appropriate, as well as, communicating supply information and related needs to appropriate departments
  • Participating in special projects as needed, and provide temporary backup to the department Function Lead
  • Improving training for new and current pharmacy technician by utilizing various teaching methods tailored to individual learning styles.
  • Dispense any or all tablets/capsules, unit doses, specialty pharmaceuticals, injectables,and related supplies following state and federal regulations and company policies and procedures

Pharmacy Technician Apprentenceship

Walgreens
11.2021 - 01.2022
  • Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
  • Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
  • Developed strong relationships with healthcare providers through prompt and professional handling of prescription requests and inquiries.
  • Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.

Ophthalmology Assistant Intern

Magruder Eye Institute
11.2022 - 04.2023
  • Reviews patients to ensure charts are completeness and accuracy of information
  • Performs testing required by the type of exam scheduled, patient complaint, and history
  • Acts as a scribe while the physician examines patient entering data into electronic medical records or handwrites in a paper chart, and oversees patient flow
  • Assists with in-office procedures ensuring proper informed consent is obtained, and sets up and cleans up procedures
  • Improved patient care by assisting ophthalmologists with diagnostic tests and procedures.
  • Enhanced clinical efficiency by maintaining clean and organized exam rooms, ensuring all equipment was in proper working order.
  • Complies with all practice procedures, protocols, including state and Federal regulations

Education

Master of Science - Counseling Psychology

Carlos Albizu University
San Juan, PR
05.2026

Bachelor of Arts - Psychology

Rollins College
Winter Park, FL
12.2021

Timeline

Ophthalmology Assistant Intern

Magruder Eye Institute
11.2022 - 04.2023

Fulfillment Pharmacy Technician Senior Trainer

Walgreens
01.2022 - Current

Pharmacy Technician Apprentenceship

Walgreens
11.2021 - 01.2022

Master of Science - Counseling Psychology

Carlos Albizu University

Bachelor of Arts - Psychology

Rollins College

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Paola Torres Santiago