STACEY BRESETTE
Summary
Certified pharmacy technician with over 10 years of experience in high-volume retail settings. Proven expertise in pharmacy billing, particularly with Ryan White programs, and a strong focus on detail and critical thinking. Currently pursuing opportunities in 340B pharmacy auditing to leverage existing skills and enhance professional growth.
Overview
24
24
years of professional experience
Work History
Senior Pharmacy Technician II Trainer/Lead Technician
UK Healthcare
Lexington, KY
12.2022 - Current
- Trained new hires and pharmacy interns on pharmacy operations and procedures, ensuring adherence to best practices.
- Used Epic Willow to process prescriptions through insurance and BCC, BCX or SWP bill codes
- Addressed incoming phone calls and resolved inquiries from customers and healthcare providers, enhancing service satisfaction.
- Ensured prescriptions were correctly counted and labeled.
- Processed co-payments and full payments from customers, contributing to accurate financial transactions.
Software QA Tester
Quantam
Frankfort, KY
10.2018 - 02.2022
- Searched for bugs in newly-developed aspects of existing web applications in sandbox environments
- Worked as a manual tester to create test cases and test scenarios
- Read and interpreted client requirements and design specifications to gain full understanding of each software program.
- Documented defects and software problems using TFS.
Senior Certified Pharmacy Technician
UK Healthcare
Lexington, KY
05.2014 - 10.2018
- Collaborated with a small team to deliver comprehensive care for clients enrolled in Kentucky Aids Drug Assistance program for CHFS
- Communicate with doctors to verify medication dosages, refill authorizations and patient information.
- Effectively resolve insurance rejections and other billing issues.
- Prioritize mail orders to ensure customers receive medications timely.
- Use ScriptPro software for maintaining and processing prescriptions
- Answer incoming phone calls and address questions from customers and healthcare providers.
Certified Pharmacy Technician
UK Healthcare
Lexington, KY
01.2012 - 05.2014
- Worked with nurses to ensure patients got medication at the correct time
- Counted and labeled each prescription accurately at the pharmacy.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Restocked automated medication dispensing equipment.
- Entered data from surgical forms into software for patient billing and removing charges
Certified Pharmacy Technician
CVS Pharmacy
Louisville, KY
09.2009 - 08.2011
- Handled incoming calls, providing accurate information to customers and healthcare providers to enhance service quality.
- Processed co-payments and full payments, ensuring accurate transactions and contributing to financial accountability.
Pharmacy Technician
CVS Pharmacy
Springfield, MA
08.2007 - 08.2009
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
Shift Supervisor
CVS Pharmacy
Springfield, MA
04.2005 - 08.2007
- Priced merchandise, stocked shelves and took inventory of supplies.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
Store Clerk
CVS Pharmacy
Springfield, MA
04.2002 - 04.2005
- Politely assisted customers in person and via telephone.
- Identified potential shoplifters and alerted management.
- Cleaned and organized the store, including the checkout desk and displays.
Education
High School Diploma -
Chicopee High School
Chicopee, MA05-2004
Skills
- Accountable and Trustworthy
- Highly dependable and Punctual
- Multitasking
- Team Collaboration
- Effective communication
- Quick Study
Timeline
Senior Pharmacy Technician II Trainer/Lead Technician
UK Healthcare
12.2022 - Current
Software QA Tester
Quantam
10.2018 - 02.2022
Senior Certified Pharmacy Technician
UK Healthcare
05.2014 - 10.2018
Certified Pharmacy Technician
UK Healthcare
01.2012 - 05.2014
Certified Pharmacy Technician
CVS Pharmacy
09.2009 - 08.2011
Pharmacy Technician
CVS Pharmacy
08.2007 - 08.2009
Shift Supervisor
CVS Pharmacy
04.2005 - 08.2007
Store Clerk
CVS Pharmacy
04.2002 - 04.2005
High School Diploma -
Chicopee High School