PAOLA VAZQUEZ
Midlothian,TX
Summary
Customer support and operations professional with experience leading teams to troubleshoot technical issues and resolve operational problems. Proficient in warehouse management systems (WMS) and Microsoft Office to investigate discrepancies and restore accurate order flow. Experienced in escalation management, documentation, and timely resolution in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Receiving Team Leader
Summit Racing Equipment
Arlington, TX
02.2020 - Current
- Led daily operations, supporting team members to achieve timely and accurate resolution of operational issues.
- Troubleshoot system discrepancies using Oracle and Warehouse Management Systems (WMS), identify root causes and implement corrective actions.
- Communicated with internal departments to investigate and resolve order discrepancies and inventory concerns, enhancing operational efficiency.
- Utilize Microsoft Office applications to track operational performance, document findings, and communicate updates to leadership.
- Train and support team members on system procedures, troubleshooting techniques, and operational best practices.
- Collaborated with cross-functional teams to address complex issues, ensuring consistent service quality across operations.
- Maintain detailed records of discrepancies, corrective actions, and operational improvements.
Pharmacy Technician Trainee
Arlington Pharmacy
Arlington, TX
12.2017 - 12.2020
- Entered patient data, processed prescriptions, handled payments, and updated records to ensure accurate and timely patient care.
- Followed safety procedures and HIPAA rules while managing patient information.
- Answered incoming and outgoing calls, assisting with billing questions and insurance concerns to enhance customer satisfaction.
- Recorded customer interactions in call tracking systems for accurate documentation and follow-up.
Unloader Associate
Lowes Home Improvement
Mansfield, TX
05.2017 - 12.2017
- Unloaded freight from trucks and containers using pallet jacks, hand trucks, and forklifts.
- Collaborated with supervisors to enhance unloading efficiency through effective communication and feedback.
- Assisted operations during peak periods by assuming additional shipping and receiving responsibilities.
- Inspected merchandise for damage or inventory discrepancies and promptly reported issues to supervisor.
- Used RF scanners to enter product details accurately into a computer database.
Host
Babes Chicken
Arlington, TX
01.2015 - 05.2017
- Managed seating arrangements and resolved guest complaints to maintain a positive dining atmosphere.
- Engaged with members and guests to create memorable experiences.
- Organized reservations, conducted table visits, and answered phones simultaneously to ensure smooth service flow.
- Answered phone calls to take reservations and address guest questions and concerns.
Education
Bachelor of Arts (B.A.) - Criminal Justice
University of Texas at Arlington
Arlington, TX, US12-2023
Skills
- Warehouse Management Systems
- Inventory Management
- System Troubleshooting
- Microsoft Office
- Training & Development
- Cross-Functional Communication
- Bilingual communication skills
Timeline
Receiving Team Leader
Summit Racing Equipment
02.2020 - Current
Pharmacy Technician Trainee
Arlington Pharmacy
12.2017 - 12.2020
Unloader Associate
Lowes Home Improvement
05.2017 - 12.2017
Host
Babes Chicken
01.2015 - 05.2017
Bachelor of Arts (B.A.) - Criminal Justice
University of Texas at Arlington