Paola Velasquez
Eagle Pass,TX
Summary
Certified medical billing and coding professional with cross specialty experience supporting physicians in family medicine, pediatrics, and OB/GYN. Highly knowledgeable in billing processes with a strong commitment to accuracy, continuous learning, and professional growth.
Overview
9
9
years of professional experience
Work History
Inpatient Hospital Biller
United Medical Centers
Eagle Pass, TX
03.2021 - Current
- Translated to code doctor's hand-written face sheets detailing procedures performed.
- Ensured compliance with HIPPA regulations and privacy laws.
- Proficient in Greenway and Next Gen programs.
- Processed and resolved cases with a high degree of independence.
- Identified, researched, and resolved discrepancies in accounts receivable.
- Checked insurance eligibility via provider portal or by phone.
- Followed up with appropriate parties to obtain prompt payments.
- Processed patient billing information accurately in compliance to clean claim requirements.
- Provided exceptional customer service by resolving billing inquiries and disputes promptly.
- Enhanced team productivity by providing training on new billing software and processes.
- Reduced billing errors by implementing policies and systematic procedures.
- Generated detailed monthly financial reports for management review detailing hospital earnings for each doctor.
- Coordinated with other departments for accurate documentation and prompt resolution of discrepancies.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person.
Assistant Manager
Journeys
Eagle Pass, TX
05.2017 - 12.2020
- Assisted in interviewing, hiring, onboarding, and training employees.
- Led team to achieve sales targets through effective customer engagement strategies, product knowledge and demonstrating said skills on sales floor.
- Coordinated promotional events and highlighted new, incoming product.
- Mentored staff in best practices for sales technique and operational duties often through performance evaluation with constructive feedback.
- Supervised day-to-day operations to meet performance, quality, and service expectations in accordance to company policy.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast needs.
- Ensured compliance with all safety regulations by conducting regular inspections within the store.
- Created scheduling and planned for adequate staffing during peak hours, improving service efficiency without exceeding labor budgets.
- Opened and closed location following the correct protocols set out by the company.
Education
Certification - Billing And Coding
Southwest Texas Junior College
Eagle Pass02-2021
High School Diploma -
Eagle Pass High School
Eagle Pass05-2014
Skills
- Detail oriented
- Strong work ethic
- Efficient
- Willingness to learn
- Critical thinking
Languages
Spanish
Full Professional
Timeline
Inpatient Hospital Biller
United Medical Centers
03.2021 - Current
Assistant Manager
Journeys
05.2017 - 12.2020
Certification - Billing And Coding
Southwest Texas Junior College
High School Diploma -
Eagle Pass High School