Paola Verdugo Calderon
Phoenix,AZ
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader
Jack In The Box
Phoenix, AZ
07.2020 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Education
High School Diploma -
Maricopa Institute of Technology
Phoenix, AZ05.2022
Skills
- Overseeing Daily Activities
- Verbal and Written Communication
- Collaborative Environments
- Issue Resolution
- Continuous Professional Improvement
- Effective Customer Service
- Cash Register Operations
- Teamwork and Collaboration
- POS Systems and Ordering Platforms
- Customer Account Management
- Stocking and Replenishing
Accomplishments
- Achieved a 100% rating by completing Food Safety Inspection with accuracy and efficiency.
- Lead my team in a 105% rating for mystery shoppers over 150 times
- Coordinated STEM Senior Gala event for MIT High School
- Navigated and presented MIT High School as a student ambassador
- Volunteered at St. Mary's Food Bank to feed over 1000 people in need
- Led and coordinated multiple school functions such as dances, promotions, award ceremonies and pep rally's
- Assisted in a medical presentation with Abrazo Medical Group
Certification
- Certified Food Handlers Card, Jack In The Box - July 2020 - current
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Jack In The Box
07.2020 - Current
High School Diploma -
Maricopa Institute of Technology
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