Paola Zapata
Chicago,Illinois
Summary
Highly organized and detail-oriented administrative support with 5+ years of experience supporting clients, families, and teams in fast-paced, service-driven environments. Skilled in managing sensitive information, maintaining accurate documentation, and coordinating daily workflows efficiently. Proven ability to communicate effectively and provide compassionate support in emotionally sensitive situations. Recognized for strong attention to detail, professionalism, and the ability to quickly learn new systems and adapt to changing needs. Bilingual in English and Spanish, with a strong commitment to delivering a positive, patient-centered experience.
Overview
7
7
years of professional experience
Work History
Support Teacher/Administrative Support
The Gardner School
Chicago, Illinois
09.2024 - Current
- Support daily front desk and administrative operations including answering phones, greeting families, and managing communications
- Maintain accurate records, documentation, and logs while ensuring confidentiality of sensitive information
- Assist leadership with scheduling, staff coordination, and operational workflow
- Communicate effectively with families, addressing concerns with empathy and professionalism
- Assist in implementing curriculum activities for diverse learning
- Support classroom management by fostering a positive environment for students
- Recognized as "Teacher of the Year of 2025" for exceptional family communication, teamwork, and commitment to high quality care
Host
Beatrix
Chicago, Illinois
07.2024 - 09.2024
- Greeted guests warmly upon arrival and managed seating arrangements
- Handled guest inquiries and resolved concerns promptly and professionally
- Managed waitlist efficiently during peak hours to optimize guest flow using OpenTable
- Provided excellent customer service by anticipating customer needs
- Coordinated with servers to ensure timely service for guests
- Collaborated with management to improve dining experience based on feedback
Lead Infant Teacher
For Your Child Preschool
Chicago, Illinois
02.2021 - 09.2023
- Led infant classroom, guiding children's development and fostering social-emotional growth
- Communicated regularly with parents about progress, needs, and milestones
- Led a team of teachers and assistants, providing mentorship, scheduling, and progress reporting
- Maintained records and documentation to support individualized learning plans
Server, Cira
The Hoxton Hotel
Chicago, Illinois
06.2019 - 03.2020
- Delivered attentive service in a high-volume hospitality environment
- Managed multiple priorities while maintaining accuracy and efficiency
- Resolved guest concerns with professionalism, contributing to repeat business
- Collaborated with kitchen and staff teams to maintain smooth operations
Education
Esthetician -
Douglas J Aveda Institute
Chicago, IL05-2024
Associates in Applied Science -
City Colleges of Chicago
Chicago, IL06-2016
Skills
- Front Desk Support
- Administration Support
- Customer Service
- Family Communication
- Computer Skills
- Documentation
- Time Management
- Scheduling & Coordination
- High-Volume Multitasking
- Conflict Resolution
- Attention to Detail
- Communication
- Confidentiality & HIPAA Awareness
- Leadership
- CPR Certified
- Empathy
- Critical Thinking
Timeline
Support Teacher/Administrative Support
The Gardner School
09.2024 - Current
Host
Beatrix
07.2024 - 09.2024
Lead Infant Teacher
For Your Child Preschool
02.2021 - 09.2023
Server, Cira
The Hoxton Hotel
06.2019 - 03.2020
Esthetician -
Douglas J Aveda Institute
Associates in Applied Science -
City Colleges of Chicago