Paola Andrea Diaz
Edmond
Summary
Developed customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Okana
Oklahoma City, OK
08.2025 - Current
- Managed check-in and check-out processes efficiently to enhance guest experience.
- Handled guest inquiries and resolved issues promptly to maintain satisfaction.
- Processed reservations and maintained accurate records using hotel management software.
- Provided information on local attractions and services to enhance guest stays.
Housekeeping Supervisor
Kalahari Resorts Poconos
Pocono Manor, PA
09.2023 - 03.2025
- Supervised daily housekeeping operations, ensuring compliance with cleanliness standards and procedures.
- Trained and mentored staff on efficient cleaning techniques and safety protocols.
- Conducted regular inspections of guest rooms and public areas to maintain high-quality service standards.
- Implemented inventory control measures for cleaning supplies, optimizing resource allocation.
Education
Accounting
Universidad Autonoma De Bucaramanga
Colombia11-2027
Skills
- Customer service
- Hospitality services
- Credit and cash payments
- Administrative skills
- Microsoft office
- Administrative support
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Agent
Okana
08.2025 - Current
Housekeeping Supervisor
Kalahari Resorts Poconos
09.2023 - 03.2025
Accounting
Universidad Autonoma De Bucaramanga