Paola G Robles Rodriguez
Brooklyn,NY
Summary
Self motivated and dedicated and customer focused professional with a strong background in customer service positions to leverage exceptional communication skills, problem solving abilities and a passion for delivering exceptional service to enhance the customers experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Startek USA
Remote
04.2023 - 01.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Front Desk Office Manager
Comprehensive Child Care
Brooklyn, NY
07.2021 - 06.2023
- Greeted visitors and ensured they are directed to the appropriate personnel.
- Managed front desk operations, including answering phones, filing documents and scheduling appointments.
- Coordinated daily office activities, such as ordering supplies, maintaining records and managing mail distribution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Data Entry Clerk
Kelly’s pharmacy
Remote
11.2018 - 06.2021
- Conducted quality assurance checks on prescription data entries for accuracy and completeness.
- Maintained records of all transactions related to patient prescriptions.
- Monitored stock levels of drugs at the pharmacy to ensure adequate supply availability.
- Managed the filing system for medical records, invoices, and other documents.
- Performed data entry of patient prescriptions into the pharmacy system.
- Provided customer service to patients regarding their medications and refills.
- Processed customer orders, insurance claims, and payments in a timely manner.
- Troubleshot software issues related to data entry processes or systems maintenance needs.
Education
High School Diploma -
High School Of Telecommunications Arts And Technology
Brooklyn, NYSkills
- HIPAA
- Excellent problem-solving and communication skills
- Proficiency in Microsoft Office Suite
- Strong attention to detail in filing and record-keeping
- Typing proficiency
- EMR Systems
- Bilingual Spanish and English; Fluent
- Medical Records
- Insurance Verification
- Medical Terminology
- Communication skills
- Time management
- Customer relationship management
- Customer service
- Front desk
- Complaint resolution
- Microsoft Excel
- High-energy attitude
- Member account management
Certification
- Basic Life Support (BLS)
- CPR Certification American Heart Association.
- First Aid Certification
Timeline
Customer Service Representative
Startek USA
04.2023 - 01.2025
Front Desk Office Manager
Comprehensive Child Care
07.2021 - 06.2023
Data Entry Clerk
Kelly’s pharmacy
11.2018 - 06.2021
High School Diploma -
High School Of Telecommunications Arts And Technology